We ship residential ground via UPS, FedEx, or OnTrac (carrier is dependent on the delivery zip code).  Due to the perishable nature of our product, we do not require a signature upon delivery.   

 

 

Shipments that do not require a signature can be left in a safe place at the driver’s discretion. This could include the front porch, side door, back porch, garage area, with a neighbor, apartment leasing office, apartment main lobby, or apartment delivery/mailroom.  When your order ships, tracking is sent to the email address provided titled ‘Your Next ButcherBox is on its way!’ so that you can track the progress and retrieve the package on the delivery date.  The carrier will usually (not always) note where the package was left along with the time of delivery.  We guarantee your ButcherBox when retrieved on the date of delivery.

 

 

 

If you have specific delivery instructions, please be sure to provide these in the Note for Delivery Driver section of the order form:

 

 

 

Notes for driver

 

 

If you would like notes for the carrier added to an existing account, please email support@butcherbox.com with the instructions and an agent will be happy to get this set up for you.  

 

 

Notes for driver

 

 

Important information for business addresses:  We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We don’t have information on when your business is open/closed etc. and are not able to account for this when shipping.   Carriers deliver into the evenings and do require a signature when delivering to a business address. They will not leave the package if you aren’t available, which will likely cause a delay in delivery by at least one business day which can lead to the order being damaged.  We guarantee your ButcherBox on the date the first delivery attempt is made (guaranteed delivery date).

 

In the event of a carrier delay or damage to the shipping box that results in your meat arriving at an unsafe temperature (40 °F or above as measured with a food thermometer) or you feel your order is compromised or unsafe in any way—notify us immediately by emailing support@butcherbox.com.

 

Do not consume or taste suspect food.

 

 

We ship in accordance with USDA Mail Order Safety Guidelines.

 

 

Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.  Our eco-coolers are made with a 100%recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

 

 

BBoxupload 20160930_142821  20160930_142416

 

 

 

 

 

Your ButcherBox meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

 

 

Per USDA guidelines, meat that is thawed in the refrigerator (below 40 °F as measured with a food thermometer) can be safely placed into the freezer for later use.  This article can be read here.

 

 

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.

 

 

In the event of a carrier delay which results in the order being delivered at an unsafe temperature, or if there is damage to the shipping box that results in your meat arriving at an unsafe temperature, or you feel your order is compromised or unsafe in any way—Please notify us immediately by emailing support@butcherbox.com

 

 


Please provide as much information as possible, including if a certain item or items was affected or if it is the entire order, etc.   When possible, attach photo of the damages with your request (especially when the shipping box is damaged).  While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service. 

 

 


In the event an item(s) in your order is damaged/compromised, we’re happy to replace the item(s) in your next shipment, or add a credit for the retail price of the item to your account, or issue a refund for the item(s).  If the entire shipment is damaged due to a carrier delay or shipping box damage that causes the order to arrive at an unsafe temperature, we’re happy to issue a replacement of the shipment, a credit to your account for the retail price of the shipment, or a refund to your card on file as preferred.  

 

 

 

Do not consume or taste suspect food

 

 

We’re sorry to see you go! If your cancellation is due to an issue with a delivery, item received, or unsatisfactory support experience please reply with additional information and allow us the opportunity to address your concerns and make things right for you before continuing with your cancellation. We want you to be 100% satisfied with your ButcherBox and we’re always happy to work with you to ensure you’re satisfied. If you require the assistance of the Customer Service Manager or a Team Lead, please feel free to request their review or send a separate email to support@butcherbox.com with attention manager in the subject line for a reply or call request.

 

 

We  understand circumstances and needs can change.  If you’re experiencing an issue that is limiting your ability to receive your monthly deliveries,  please feel free to provide information and discuss your circumstances with support prior to canceling by emailing support@butcherbox.com.  We may be able to offer assistance that will allow you to continue with your subscription.

 

 

You can cancel your subscription  via your account page at any time prior to your invoice date.

 

 

Click here to login to your account and follow the instructions below to cancel your subscription.

 

 

Scroll down towards the bottom of the page.  Under Shipping Details you will see Cancel Subscription in red.  Click Cancel Subscription to continue:

 

 

 Cancel 1

 

 

You will see CANCEL SUBSCRIPTION – click YES to continue or GO BACK if we can help prior to cancelling as noted above:

 

 

Cancel 2

 

 

Choose the reason for you cancellation from the available options and please feel free to provide additional information, comments, feedback, etc. in the more info field at the bottom.  Feedback from our customers is extremely important to us and helps us grow to offer the best experience possible.  To continue with the cancellation click YES:

 

 

Cancel 3

 

 

The screen will refresh and show your cancellation confirmation:

 

 

 Cancel 4

 

 

IMPORTANT! 

 

 

If you’ve canceled your subscription on the day the order was placed or within 24 hours of placing your order or if you’ve cancelled on the same date you’ve been invoiced for the month, please reply to this email immediately.  

 

 

Cancelling as noted above may stop the order from processing to the fulfillment center and support will need to process a refund for you.

 

 

We send an email titled ‘Your next ButcherBox is coming soon!’ several days before the order invoices each month to allow time for changes to be made prior to the order being invoiced and sent to the fulfillment center. 

 

 

Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage. If  your order has invoiced for the month, the cancellation will be effective your next scheduled invoice date.   

 

 

Each ButcherBox includes meat for 22-24 individual meals at a 6oz portion size.  This is 7-11 lbs depending on the box type.  Feel free to contact support@butcherbox.com for what is shipping this month.  

 
You can view a sample of what is shipping by clicking see our boxes here by clicking VIEW LAST MONTH’S BOX.

 

Ground shipping is free to the contiguous 48 states.  We ship via UPS or FedEx depending on your geographic location and transit time.

 
We are actively looking into adding the ability to deliver to Canada, Alaska, and Hawaii. We hope to be able to offer delivery to these areas in the near future.

 

In the meantime, here is a great resource for free range you may find helpful:

 

Canada: http://www.eatwild.com/products/canada.html

 

Alaska:  http://www.eatwild.com/products/alaska.html

 

Hawaii: http://www.eatwild.com/products/hawaii.html

 

You can update your card on file/via your account page.

 

Click here to login to your account and follow the instructions below to update your card and/or billing address.  

 

 Next to change Billing Information, click EDIT:

 

Update card 1

 

On the next screen, click EDIT next to the card number:

 

Update card 2

 

Enter the card number, expiration date, and CVC as prompted then click OK:

 

Update card 4

 

If your billing address needs updated, uncheck Billing address same as shipping address and enter your new shipping information where prompted.  Click OK to continue:

 

Update billing 3

 

A popup window will open confirming your plan frequency has been updated.

 

We offer four curated box options as well as a customizable ButcherBox. You can choose either selection and delivery monthly or every two months at checkout.  

 

 

 

The contents of the curated boxes change each month and include a mix of premium items such as ribeye, New York Strip, and chicken breasts and convenience cuts such as roasts, sirloin steaks, thighs.

 

 

 

 

For the custom box, you choose the cuts that are shipped each month.

 

 

 

 

Here is the list of our October curated box items for new subscribers (double the quantity for XL).

 

 

 

All Beef
Ground Beef: 32oz (2x1lb)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Premium Steak Tips: 16oz
Sirloin Cap : 32oz (1×1.5lb)

 

 

 

Mixed (Beef/Chicken/Pork)
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Boneless Skinless Breasts: 48oz (3x16oz)

 

 

 

Beef and Pork
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Baby Back Ribs: 32oz (1x32oz)

 

 

 

Beef and Chicken
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Skinless Breasts: 48oz (3x16oz)
Drumsticks: 48oz (3x16oz)

 

 

 

Substitutions may be made in the event of unforeseen stock changes or events.  
oz/lbs are approximate as there can be a slight variation in cuts.

 

 

 

Ready to order? Click here

 

 

 

Have more questions?  Our support team can be reached by email at support@butcherbox.com any time.

 

 

You can add/remove recurring and one time special items in your ButcherBox  via your account page at any time prior to your invoice date.

 

 

 

 

Click here to login to your account and follow the instructions below to add/remove recurring addons and one time specials from your ButcherBox.

 

 

 

 

Next to Addons/Flash Sale click MANAGE:  

 

View addons 1

 

 

 

Flash Sale Items: One Time Specials

 

 

 

These are items that ship in the next box only.  They are not recurring.

 

 

 

To select one time special flash sale items, simply choose the quantity by clicking the number you want to receive (or click 0 to remove flash sale items):

 

Flash sale 2

 

 

A popup window will open confirming your one time specials were updated successfully, click OK to finish:

 

 

Flash sale 3

 

 

The selected Flash Sale items will show updated in the account page:

 

Flash sale 4

 

 

 

Recurring Monthly Addons

 

 

 

These are items that ship with each ButcherBox unless updated/changed.

 

 

 

To add or remove recurring addons, click SEE MORE the view all available items:

 

 

view addons 2

 

 

 

All available addons are now visible. To select your recurring addon items, simply choose the quantity by clicking the number you want to receive (or click 0 to remove addons):

 

 

 

view addons 3

 

 

 

A popup window will open confirming your addons were saved successfully, click OK to finish:

 

 

Change addons 3

 

 

Changes will show under Add Ons in your account:

 

 

Change addons 4

 

 

We ship Monday – Thursday out of CA for West Coast orders and WI for all other locations.

 

 

We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area.  Shipping times are dependent on your zip code and transit time.

 

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships and the tracking is also added to your account under Options/Shipments at that time.

 

 

All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date as it does evaporate over time in transit.  Your ButcherBox meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

 

 

ESTIMATED SHIPPING TIMES (deliveries can occur Wed – Fri)

 

Midwest:
1 day transit zip codes ship Thursday for Friday delivery
2 day transit zip codes ship Wednesday for Friday delivery

 

South: 
3 day transit zip codes ship Tuesday for Friday delivery

 

North East: 
2 day transit zip codes ship Wednesday for Friday delivery
3 day transit zip codes ship Tuesday for Friday delivery

 

West: 
1 day transit zip codes ship Thursday for Friday delivery
2 day transit zip codes ship Wednesday for Friday deliver
y

(Please email support@butcherbox.com with your zip code for exact transit time)

 

We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships  and the tracking is also added to your account under Options/Shipments at that time.

 

Shipments

 

 

You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.

 

If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.

 

If you have not received the email and believe your order has/should have shipped, please feel free to email support@butcherbox.com for an update on your order status.

 

 

Your order invoices on the same date each month, which is the date of order. For accounts that are set up every 2, it is the same date on the corresponding delivery month.

 

Example:

 

  • You order an All Beef monthly plan today (10/28/16)
  • Your next invoice date is 11/28/16 and the 28th of each month thereafter
  • You order a Beef & Pork box every 2 months today (10/28/16)
  • Your next invoice date is 12/28/16 and the 28th of every 2nd month thereafter

 

Approximately 24 hours after the order invoices, it is sent to our processor where it is picked for delivery and a carrier label is created for shipment.

 

If you would like to make any changes to your invoice date, please do so prior to the next invoice date either via your account or by writing to support@butcherbox.com.  Any changes made after the invoice date will be effective the next scheduled invoice.

 

We accept all major credit and debit cards.

 

 

EMAIL: support@butcherbox.com

 

We’ve found that the fastest and most effective way to communicate is via email as at times information and photos need to be exchanged.  Email allows us to keep a clear written record of our support interactions to best assist you.  Support can be reached via email at any time by writing to support@butcherbox.com.

 

LIVE CHAT: butcherbox.com

 

Live chat is available 7 day a week from 10:00 am to 10:00 pm Eastern.  You can access the chat feature when an agent is online by clicking the green chat button at the bottom of any of the pages on our website at butcherbox.com.

 

chat

 

Enter your name and the email address associated with your account, enter your message, and click Start Chatting:

 

chat 2

 

Please note outside of chat availability, the chat box will change to a help button which will allow you to send a direct message to support for an email reply.

 

PHONE: 855-981-8568

 

Phones are answered 7 days a week from 10:00 am to 10:00 pm Eastern.

 

Press 1 for sales (new customers wanting to place an order or with questions before ordering)

 

Press 2 for customer support (existing customers)

 

Please send one contact request (email, call, or chat) per topic.   Multiple requests over multiple support channels can lead to confusion and decreases response time for everyone due to having to search for and solve out the duplicate requests.  

 

An agent personally replies to every request as soon as possible and in the order the request was received.  If we receive multiple requests over multiple channels, the oldest request will be answered in the order it was received and all others duplicates solved out.  Multiple requests may  move your ticket further back in the queue. 

 

We look forward to talking to you soon!

 

First and foremost,  we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you!  We hope that you never experience an issue with your delivery, but if you do we are standing by to help!  

 

We ship in accordance with USDA Mail Order Safety Guidelines.

 

Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.

 

BBox upload20160930_14282120160930_142416


Your ButcherBox meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

 

 

Per USDA guidelines, meat that is thawed in the refrigerator (below 40 °F as measured with a food thermometer) can be safely placed into the freezer for later use.  This article can be read here.

 

 

 

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.

 

 

In the event of a carrier delay which results in the order being delivered at an unsafe temperature, or if there is damage to the shipping box that results in your meat arriving at an unsafe temperature, or you feel your order is compromised or unsafe in any way—Please notify us immediately by emailing support@butcherbox.com

 

 


Please provide as much information as possible, including if a certain item or items was affected or if it is the entire order, etc.   When possible, attach photo of the damages with your request (especially when the shipping box is damaged).  While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service. 

 

 


In the event an item(s) in your order is damaged/compromised, we’re happy to replace the item(s) in your next shipment, or add a credit for the retail price of the item to your account, or issue a refund for the item(s).  If the entire shipment is damaged due to a carrier delay or shipping box damage that causes the order to arrive at an unsafe temperature, we’re happy to issue a replacement of the shipment, a credit to your account for the retail price of the shipment, or a refund to your card on file as preferred.  

 

 

 

Do not consume or taste suspect food

 

 

 

 

 

First and foremost we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you.  We want you to be 100% satisfied with your ButcherBox experience.   

 

 

We strive to provide a great selection of quality product delivered to your door every month.

 

 

If you aren’t satisfied with the quality of an item received or experience any packaging issues, we’re happy to replace the damaged item in your next shipment or add a credit for the retail price of the item to your account.

 

 

Please email support@butcherbox.com with information on the item(s) that was damaged and when possible, attach a photo of the damaged item with your request. While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service.

 

 

Thanks for your continued support!

 

We’re happy to make changes to your order at any time prior to your invoicing(billing to your card on file).  Once the order invoices, it is sent to the fulfillment center and in preparation for shipment is picked and stored in a deep freeze.  Once this is complete, it becomes difficult to pull the order as the freezer is as least 0° F and there are thousands of other orders awaiting shipping.  An individual can’t spend an extended period of time in this extreme cold looking for an order and the carrier is on a deadline and doesn’t have time to wait while the boxes are gone through to try and pull an order.

 

If the order has invoiced and has been processed for pickup we will do our best to accommodate the request to pull/cancel the order, but we can’t guarantee this is possible.  If the box has been shipped, I’m afraid we aren’t able to cancel it.  

 

We send a reminder several days before an order is billed titled ‘Your next ButcherBox is coming soon!’ to alert you of the pending charge and allow time to make changes to your order, make any shipping address changes, pause the shipment, or cancel prior to being billed. 

 

You are liable for any order that isn’t updated or cancelled prior to the invoice/billing date.  If the order has shipped or the shipping label has been created, we can not recall or cancel the shipment and you won’t be refunded.  If the shipping address is altered after the box has shipped, we can’t guarantee the delivery beyond the original guaranteed delivery date.  Making changes to the shipping address once the order is in transit or the shipping label has been created will add at least one transit day in most cases that was not accounted for when the order shipped and could cause damage/thawing of the ButcherBox.   We are shipping perishable product with time sensitive delivery requirements, once the box has shipped the product can not be restocked or resold and is non-refundable. 

 

 

 

 

While we do our best to ensure weekday delivery, there are times when this isn’t possible such as with weekday holidays or unforeseen events related to weather, etc. that alter the shipping date.

 

We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  Carriers delivery on evenings and on weekends in some areas and we aren’t able to guarantee delivery on a certain date or time. Our boxes don’t require a signature upon delivery to a residential address and the carrier will leave the box at your home if you aren’t there.  When delivering to a business, the carrier will not leave the package if no one is available or the business is closed, which can cause a delay in deliver.     Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval and we aren’t able to file a claim with the carrier in the event of damage.  If you would like an order that was damaged due to a business closure reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Our eco-coolers are made with a 100% recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

 

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.

Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.


 

Safe handling tips:

 

  • Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.

 

  • You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.

 

  • Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.

 

  • Do not dispose of dry ice in the trash or garbage.

 

 

 

 

We believe everyone should have access to the best quality, best tasting grass fed & finished beef available and want to make receiving this accessible to everyone by offering your meat for the month delivered right to your door. We scour the world looking for the best possible quality, and have used beef from US and Australian producers. All of our beef producers are audited for the strictest of humane standards and practices. Our US beef producers are from both co-ops and independent farms with stringent definitions of grass fed and grass-finished. Finishing cattle properly on grass takes a lot of land and supply is limited in the US where grass availability changes with the seasons. We source from Australia because their grassland and the quality of their beef is exceptional. Grass fed beef in Australia undergoes a stringent grading process factoring in attributes contributing to tenderness and flavor that are not considered in the US.

 

 

Niman and DuBreton, our two main pork suppliers are Certified Humane.

 

 

Chicken from SVO who we currently source all chicken from is Certified Humane.

 

 

You can read about Certified Humane here.

 

 

Beef is certified by Australian Animal Welfare Certification System (AAWCS). Information can be viewed here

 

 

You can view more information on our meat on our website here.

 

 

More information on our Australian beef producers can be found on our blog here.  

 

We’re happy to make changes to your order at any time prior to your invoicing(billing to your card on file).  Once the order invoices, it is sent to the fulfillment center and in preparation for shipment is picked and stored in a deep freeze.  Once this is complete, it becomes difficult to pull the order as the freezer is as least 0° F and there are thousands of other orders awaiting shipping.  An individual can’t spend an extended period of time in this extreme cold looking for an order and the carrier is on a deadline and doesn’t have time to wait while the boxes are gone through to try and pull an order.

 

If the order has invoiced and has been processed for pickup we will do our best to accommodate the request to pull/cancel the order, but we can’t guarantee this is possible.  

 

We send a reminder several days before an order is billed titled ‘Your next ButcherBox is coming soon!’ to alert you of the pending charge and allow time to make changes to your order, make any shipping address changes, pause the shipment, or cancel prior to being billed. 

 

You are liable for any order that isn’t updated or cancelled prior to the invoice/billing date.  If the order has shipped or the shipping label has been created, we can not recall or cancel the shipment and you won’t be refunded.  If the shipping address is altered after the box has shipped, we can’t guarantee the delivery beyond the original guaranteed delivery date.  Making changes to the shipping address once the order is in transit or the shipping label has been created will add at least one transit day in most cases that was not accounted for when the order shipped and could cause damage/thawing of the ButcherBox.   We are shipping perishable product with time sensitive delivery requirements, once the box has shipped the product can not be restocked or resold and is non-refundable. 

 

If you’ve placed a new order and the delivery week does not work for you, please email support@butcherbox.com immediately for assistance, noting URGENT in the subject line.  
 

 

Standard Return/Refund Policy:

 

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email support@butcherbox.com immediately.  Once an order processes for shipping, we are unable to change the plan type or alter the order and any requests/changes made will be applied to the next invoiced order.  

 

If you are not completely satisfied with your ButcherBox for good reason, please contact support@butcherbox.com within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

 

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

 

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email support@butcherbox.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to support@butcherbox.com. If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email support@butcherbox.com to update the address.  

 

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Return/Refund Policy for Cancelled Orders :

 

Cancellation requests can be made by writing to support@butcherbox.com at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

 

Return/Refund Policy for Carrier Damaged Products:

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

In the unlikely event of damage, we ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 

Substitution Policy:

 

In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact support@butcherbox.com within seven (7) days of receipt.

 

We’re sorry to see you go! If your cancellation is due to an issue with a delivery, item received, or unsatisfactory support experience please reply with additional information and allow us the opportunity to address your concerns and make things right for you before continuing with your cancellation. We want you to be 100% satisfied with your ButcherBox and we’re always happy to work with you to ensure you’re satisfied. If you require the assistance of the Customer Service Manager or a Team Lead, please feel free to request their review or send a separate email to support@butcherbox.com with attention manager in the subject line for a reply or call request.

 

 

We understand circumstances and needs can change.  If you’re experiencing an issue that is limiting your ability to receive your monthly deliveries,  please feel free to provide information and discuss your circumstances with support prior to canceling by emailing support@butcherbox.com.  We may be able to offer assistance that will allow you to continue with your subscription.

 

You can cancel your subscription  via your account page at any time prior to your invoice date (date you are billed).

 

 

Click here to login to your account and follow the instructions below to cancel your subscription.

 

 

Scroll down towards the bottom of the page.  Under Shipping Details you will see Cancel Subscription in red.  Click Cancel Subscription to continue:

 

 

 Cancel 1

 

 

You will see CANCEL SUBSCRIPTION – click YES to continue or GO BACK if we can help prior to cancelling as noted above:

 

 

Cancel 2

 

 

Choose the reason for you cancellation from the available options and please feel free to provide additional information, comments, feedback, etc. in the more info field at the bottom.  Feedback from our customers is extremely important to us and helps us grow to offer the best experience possible.  To continue with the cancellation click YES:

 

 

Cancel 3

 

 

The screen will refresh and show your cancellation confirmation:

 

 

 Cancel 4

 

 

IMPORTANT! 

 

 

If you’ve canceled your subscription on the day the order was placed or within 24 hours of placing your order or if you’ve cancelled on the same date you’ve been invoiced for the month, please reply to this email immediately.  

 

 

Cancelling as noted above may stop the order from processing to the fulfillment center and support will need to process a refund for you.

 

 

We send an email titled ‘Your next ButcherBox is coming soon!’ several days before the order invoices each month to allow time for changes to be made prior to the order being invoiced and sent to the fulfillment center. 

 

 

Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage. If  your order has invoiced for the month, the cancellation will be effective your next scheduled invoice date.   

 

 

We would love every order to be delivered on time and without issue and strive to ensure this happens. We understand that on occasion a carrier can make a mistake or a delivery may come up missing.

 

When your ButcherBox order ships, we send a tracking to the email address on file and post a clickable tracking link to your account page under Shipments.  Please follow the tracking closely and report missing deliveries as soon as possible.  The carrier will often leave notes on the tracking as to where the delivery was placed, please check the location noted on the tracking first.  Check all doors at your location, even those you don’t regularly use including garage doors, gates to the property, etc.   If there were no special instructions placed on the order, the carriers will leave the package where they feel it will be seen and sometimes they get it wrong.  If you live in an apartment complex that has a leasing office or a front desk, please check with them as some carriers will leave the package at the office if there are no instructions on the order.

 

If you are unable to locate the package as noted above, please contact the carrier immediately. UPS/FedEx have GPS tracking and can help you in real time by performing a search to locate your package.  The dispatcher may be able to contact the driver and provide you with important information as to where the package was placed or have the driver retrieve the box if it was left at the wrong house/apartment and get it to you on the delivery date if you are proactive.  Engaging with the carrier will allow them to note the order is missing in their database and helps us to file a claim when necessary.  If UPS/FedEx is unable to find your package or prove delivery, a claim/incident number for loss may be provided.

 

UPS customer support can be reached here

 

FedEx customer support can be reached here

 

If you are unable to locate the package and the carrier hasn’t been successful in getting the package to you by end of day on the guaranteed delivery date, please email support@butcherbox.com with details of the missing order, any information the carrier gave you, and the reference/claim number if provided. We hope the carrier is able to assist in real time and get you the package on the guaranteed delivery date without further issue, but if not we are happy to get a replacement sent out with the above information.

 

All orders are shipped to the address on file when the order was placed. If you made changes to the address after the order had processed, the order will ship to the address on file at the time it was sent to the processor.

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.

 

Refrigerator Thawing

 

  • Place the item you wish to thaw on a plate with a lip or bowl on the lowest shelf of the refrigerator to ensure that any drippings aren’t spilled onto shelving or food below. 

 

  • A pound of ground meat or boneless chicken breasts can require a full day to thaw in the refrigerator.

 

  • After thawing in the refrigerator, items such as ground meat, stew meat, and poultry should remain safe and good quality for an additional day or two before cooking.  Red meat cuts (such as beef, pork and steaks) should remain safe and good quality 3 to 5 days.

 

  • Food thawed in the refrigerator can be refrozen without cooking, although there may be some loss of quality.

 

 

Cold Water Thawing

 

  • If you forget to thaw your meat for dinner, this method is faster than refrigerator thawing but requires more attention.

 

  • Thawing in cold water, 40 degrees or below, is safe and faster than refrigerator thawing.

 

  • The bag should be submerged in cold tap water, changing the water every 30 minutes so it continues to thaw.

 

  • Small packages of meat, poultry or seafood (about a pound) may thaw in 1 hour or less.

 

  • A 3 to 4 pound package may take 2 to 3 hours.

 

  • For whole turkeys, estimate about 30 minutes per pound.

 

  • Once thawed food must be cooked immediately and should not be left out.

 

  • Foods thawed by the cold water method should be cooked before refreezing.

 

Microwave Thawing

 

  • Not recommended

 

You already know the health and environmental benefits of pasture raised meats, but we also believe that grass fed beef tastes better!  Because our beef comes from cattle that eat a natural diet of grass (not grain), our meat is leaner – and beefier – than it’s conventional cousin.  Cooking with grass fed requires slightly more care and attention to prevent against tough, dry, or overcooked beef.  Not to hear, we’ve got a few tips to get you cooking with confidence:

 

Grass fed cooks quicker.  Some sources report that grass fed beef cooks 30% faster than conventional.  Grass fed ground beef can cook in a matter of seconds and steaks require less time on the grill.  Watch your cuts as they cook and use a thermometer to check for doneness sooner than you would with conventional.

 

Low and Slow, High and Dry.  For roasted or sauteed beef, lower your stove flame a notch or bring the oven temp down a few degress (50 degrees F) when using recipes that use conventional beef to prevent your meat from drying out.

 

Lock it in.  When grilling or roasting, sear over high heat first to brown the outsides, locking in moisture and flavor before turning down the heat or cooking in the oven.

 

Cook from room temperature.  Always remove your meat from the refrigerator and allow it to come to room temperature before cooking.  Never microwave your cuts.  For quick thawing, run the sealed package under water for a few minutes.

 

Always pre-heat.  Make sure your cooking equipment and surface (pan, grill, or oven) is all the way hot before adding your beef.

 

Ramp up the flavor.  Use additional oils, flavorful cooking liquids, and homemade marinades to add moisture, flavor, and seal in the juices.  Giving your steak a good dry rub will help to tenderize.  Adding a light coat of olive oil before grilling is a great way to get a nice brown sear and prevent the meat from drying.

 

Don’t touch that.  For an super juicy steak, don’t poke your meat while its cooking!  Use tongs, rather than a fork or knife, to flip your steak.  Puncturing the skin allows moisture to escape.

 

Medium rare is where it’s at.  Grass fed beef can become tough and dry when over cooked.  For optimal juiciness, flavor, and tenderness, medium-rare (or medium) is your best bet.  Aim for an internal temperature of 125-130 degrees F.

 

Let it rest.  When cooking with grass fed, remove your beef from the heat source before it reaches the desired level of doneness.  While the meat is resting, the internal temperate will rise another 5-10 degrees, and the juices will re-integrate.

 

 

You can change your box type to any of our curated boxes via your account page at any time prior to your invoice date.

 

 

 

Click here to login to your account and follow the instructions below to change your plan to one of our curated boxes.

 

 

Next to MY BOX, click SWITCH:

 

Switch box type

 

Choose the curated box (All Beef, Beef & Pork, Beef & Chicken, All Beef, or Mixed) and click next:

 


switch box type standard 1

 

 

Choose the size of your box and the delivery frequency then click save:

 

 

 

switch box type standard 2

 

 

A popup window will open confirming your billing date has been successfully update.  Click OK to continue:

 

 

 

 

switch box type standard 3

 

Your box type should now be updated to the one of your choosing:  

 

 

 

Switch box type confirm

 

ButcherBox is a subscription service.  You may choose delivery monthly or every 2 months to suit your needs when placing your order and cancel at any time prior to your next invoice date as outlined in our Cancellation Policy.

 

Upon ordering, you will receive a welcome email with your order details, a shipping estimate, a temporary password and link to manage your account.  You can change your box type/plan, frequency of deliveries, add/remove one time and recurring addons, or change your invoice date at any time prior to your next invoice date via your account or by writing to support@butcherbox.com. Once your order is in transit, you will receive an email with the tracking number (also posted in your account under shipments).  For more information, click the links above.

 


You can change the date you are invoiced (card on file billed) at any time prior to the current order invoicing.

 

 

Click  here to login to your account and follow the instructions below to change your invoice date.

 

 

Next to NEXT BILL DATE, click ADJUST:

 

 

Adjust bill date 1

 

Choose the month and date you would like your next order to invoice (billed to your card on file), the click OK:

 

 

Unpause 2

 

A popup window will open confirming your billing date has been successfully updated.  Click OK to continue: 

 

 

Adjust bill date 3

 

 

Your account will now show the updated invoice date:

 

 

Unpause 4

 

 

IMPORTANT!  We send an email titled ‘Your next ButcherBox is coming soon!’ several days before the order invoices each month to allow time for changes to be made prior to the order being invoiced and sent to the fulfillment center. 

 

Changes to your invoice date must be done prior to the invoice date (date you are charged).  Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage. 

 

If your order invoiced today, changes to the invoice date will be effective your next box.   

 

We stand behind our product 100% and strive to provide a great selection of quality product delivered to your door every month.  A missing item is definitely not something that should happen or a common occurrence.
Please check your invoice against the product received.  While it isn’t common, it is possible that an unforeseen event or stock limitation occurred and an item was swapped for one of equal or greater value that wasn’t noted on the packing slip in accordance with our Substitution Policy here.  This will If you are missing an item and it wasn’t replaced with one of equal or greater value, please email support@butcherbox.com and an agent will be happy to replace the item in your next shipment, refund the retail price of the missing item, or add credit to your account for the retail price of the missing item as you prefer.  

 

 

First and foremost we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you.  We want you to be 100% satisfied with your ButcherBox experience and we are happy to resolve product issues reported when the box is delivered should you find an item was damaged in transit.  

 

 

 A damaged item(s) is definitely not something that should happen or a common occurrence.  That said, we’ve seen instances in a small number of deliveries where an item(s) sustains damage during transit due to the shifting of the product combined with the extreme cold of the dry ice.  This is an occurrence we’ve seen predominantly in orders that have the longest transit time.   To correct this issue, we’ve partnered with fulfillment centers on the East Coast (DE) starting in October 2017 and West Coast (CA) in addition to our Central Facility (WI).  We’re are also currently working with designers, engineers, and industry veterans to reduce the size of our shipping boxes and the packaging therein.  You’ll may begin to see some changes as we try new packaging options.   Transit time for West Coast orders has been reduced from 4 day ground to 1-2 day ground in most areas.  Transit time for East Coast orders is being reduced from 3-4 day ground to 1-2 day ground in most areas.  We’re very excited about these changes and hope you are too!

 

 

Please email support@butcherbox.com with information on the damaged item(s) that was damaged as soon as you unpack the shipment and note the damage.  This needs to be reported to Operations and Fulfillment ASAP to ensure quality control and order review.  Please attach a photo(s) of the damaged item with your report and let us know if you were able to consume the item in question or if the damage caused the product to need to be discarded.  Photos are very helpful and allow us to visually assess the damages, provide feedback to the parties that distribute and fulfill the orders, and help us to continually improve our service.  An agent will be happy to review your report, photos, etc and provide an appropriate resolution when reported upon receipt.  

 

 

Thanks for your continued support!

 

 

 

You can pause your subscription up to 3 months via your account page at any time prior to your invoice date (date you are billed) for your subscription box. 

 

 

 

Click here to login to your account and follow the instructions below to pause your subscription. 

 

 

Next to FREQUENCY, click ADJUST:

 

 

Pause 1

 

 

Click PAUSE SUBSCRIPTION to pause up to 3 months, the click OK:

 

 

Pause 2

 

 

Choose the month you would like your deliveries to resume from the list and click SAVE to continue:

 

 

Pause 3

 

 

 

A popup window will open confirming your subscription has been successfully paused.  Click OK to continue: 

 

 

Pause 4

 

 

Your account will now show as paused until the chosen month:

 

 

Pause 5

 

 

For instructions on how to resume prior to the chosen date, click here.

Yes! 


When you provide the link and your referral uses it, you get $43 off and they get $10 off and free pack of our Uncured Sugar Free Bacon!

 

 

At the top of your account you will see the referral banner at the top of your screen:


Refer a friend

 

Click Invite Friends and choose the message delivery method:

 

Refer a friend pop up

 

Enter the requested info and click send.  You can also paste your unique URL anywhere you like. When someone signs up with your link and their order ships, you both score a sweet deal!

 

You receive $43 for each friend that signs up using the link when their order ships. Credits are applied to your account as a statement credit.

 

At this time we are not able to ship for a specific day of the week. Orders are prioritized for shipping based on the location, carrier, and transit time. We ship Monday – Thursday out of CA for West Coast orders and WI for all other locations.  We ship Monday – Thursday out of CA for West Coast orders and WI for all other locations.

 

 

We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area.  Shipping times are dependent on your zip code and transit time.

 

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships and the tracking is also added to your account under Options/Shipments at that time.

 

 

All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date as it does evaporate over time in transit.  Your ButcherBox meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

 

 

ESTIMATED SHIPPING TIMES

 

Midwest: 
1 day transit zipcodes ship Monday – Thursday for Tuesday – Friday delivery
2 day transit zipcodes ship Monday – Wednesday for Wednesday – Friday delivery

 

South: 
3 day transit zip codes ship Monday – Tuesday for Thursday – Friday delivery

 

North East: 
2 day transit zipcodes ship Monday – Wednesday for Wednesday – Friday delivery
3 day transit zip codes ship Monday – Tuesday for Thursday – Friday delivery

 

West: 
1 day transit zipcodes ship Monday – Thursday for Tuesday – Friday delivery
2 day transit zipcodes ship Monday – Wednesday for Wednesday – Friday delivery

(Please email support@butcherbox.com with your zip code for exact transit time)

 

We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships  and the tracking is also added to your account under Options/Shipments at that time.

 

Shipments

 

 

You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.

 

If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.

 

If you have not received the email and believe your order has/should have shipped, please feel free to email support@butcherbox.com for an update on your order status.

 

 

We aren’t able to accept EBT cards at this time.  This is something we’ve looked into and are hoping to offer in the future as regulations allow. 

 

How do I redeem my Groupon voucher?

 

Important: The order number from your Groupon confirmation email is NOT your redemption code.

 

The redemption code can be found on your voucher – to view select “View Voucher” in your Groupon email.
The redemption code is 8 digits and contains letters and numbers.

 

For redemption of all boxes/bundles visit this page: https://www.butcherbox.com/groupon/

 

Enter the code in the “Your Redemption Code” filed

 

For redemption of the subscription visit this page: https://www.butcherbox.com/plans-and-addons/?promo=groupon

 

Enter the code in the “Have a gift or promo filed” and click apply.

 

Copy the redemption code, located below “VOUCHER” on the mobile app or below “Redemption Code” on a computer.

 

Promotional value expires 90 days after purchase. Amount paid never expires. Limit 1 per person, may buy 1 additional as gift. Valid only for option purchased. Online redemption only. To redeem, must register credit card with merchant. One-month subscription option will automatically renew at regular price at the end of the subscription purchased, unless canceled with merchant. See merchant’s FAQs. $25 shipping fee applies on subscription box option .

 

Groupon offer: https://www.groupon.com/deals/butcher-box-1194

 

 

You can un-pause your subscription at any time via your account page.

 

 

 

Click here to login to your account and follow the instructions below to pause your subscription. 

 

 

Next to FREQUENCY, click ADJUST:

 

 

Pause 1

 

 

Choose the month and date you would like your next order to invoice (billed to your card on file), the click OK:

 

 

Unpause 2

 

 

 

 

A popup window will open confirming your billing date has been successfully update.  Click OK to continue: 

 

 

Unpause 3

 

 

Your account will now show the updated invoice date:

 

 

Unpause 4

 

 

 

 

You can change your box type to the custom box via your account page at any time prior to your invoice date.

 

 

 

Click here to login to your account and follow the instructions below to change your plan to the custom box.

 

 

Next to MY BOX, click SWITCH:

 

 

 

switch box to custom

 

 

 

Choose custom box and click next:

 

 


switch box type custom 1

 

 

Choose the size of your box and click SELECT:

 

 

 

switch box type custom 2

 

 

 

 

For Custom Classic choose 3 items from EVERYDAY and 3 items from PREMIUM by clicking the plus sign under the cuts (6 each for Custom Big), choose the frequency you’d like your box delivered (once a month, every 2 months, or once every 15 days), then click SAVE to confirm your selections:

 

 

 

 

 

switch box type custom 3

 

 

 

 

A popup window will open confirming your billing date has been successfully update.  Click OK to continue: 

 

 

 

switch box type standard 3

 

 

 

Your box type should now be updated to the one of your choosing:  

 

 

 

switch box to custom confirm

 


You can change the frequency of your ButcherBox deliveries at any time prior to the current order invoicing.

 

 

Click  here to login to your account and follow the instructions below to change your delivery frequency.

 

 

Next to FREQUENCY, click ADJUST:

 

 

Adjust frequency 1

 

Choose the frequency you’d like the box to ship and then click OK:

 

 

Adjust frequency 2

 

A popup window will open confirming your plan frequency has been updated: 

 

 

Adjust frequency 3

 

 

Your account will now show the updated frequency:

 

 

Adjust frequency 4

 

 

IMPORTANT!  We send an email titled ‘Your next ButcherBox is coming soon!’ several days before the order invoices each month to allow time for changes to be made prior to the order being invoiced and sent to the fulfillment center. 

 

Changes to your invoice date must be done prior to the invoice date (date you are charged).  Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage. 

 

If your order invoiced today, changes to the invoice date will be effective your next box.   

 


You can update your email address via your account page.

 

 

Click  here to login to your account and follow the instructions below to update the email address.

 

 

Next to Email, click EDIT:

 

 

update email 1

 

Enter your new email address and current password, then click OK: 

   

update email 2

 

 

 

 

A popup window will open confirming your email has been successfully changed:

 

 

update email 3

 

 

Your account user will now be the new email address

 


You can update your shipping address via your account page at any time prior to the invoice date (order billed to card).  If you’ve been invoiced and are attempting to change the shipping address for this order, please email support@butcherbox.com immediately for assistance.  In order to guarantee delivery to a specific address, the address on file needs to be correct when the order invoices as outlined here and here.

 

 

Click  here to login to your account and follow the instructions below to update your shipping address.

 

 

Next to Shipping Details, click EDIT:

 

Update shipping 1

 

Enter the new shipping information and click SAVE:

 

 


Update shipping 2

 

 

A popup window will open confirming your shipping info has been successfully updated, click OK to finish:

 

 

 

Update shipping 3

Email us if you have a specific question support@butcherbox.com