Our boxes do not require a signature upon delivery and can safely sit outside for about 12 hours before any thawing may occur.  When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left in the Notes for the delivery driver section of the order form:

 

Notes for driver


This space is helpful in letting the driver know you would like the box left behind a gate, at the back door, etc.  While we can’t guarantee that the carrier will comply, we will definitely make sure that the note is added to the packages and address any issues with the carrier if the instructions aren’t followed.
Important information for business address:  We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We do not have any information on when your business is open/closed etc. and are not able to account for this when shipping.   Carriers delivery on evenings and weekends and we aren’t able to guarantee delivery on a certain date or time.  Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval.

Our meat is flash frozen at the peak of freshness and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote and tucked into a box that has an eco-friendly liner to keep the contents cold.  All of our boxes are packaged with a specific amount of dry ice. The amount of dry ice is carefully calculated based on your geographic location/guaranteed carrier delivery time. When retrieved on the guaranteed delivery date, the dry ice may be completely evaporated, but your meat should still be frozen or at a safe temperature for freezing.  See below for important information on the safe handling of dry ice.

 

 

20160930_14282120160930_14241620160930_142934

 

 

 

Our eco-coolers are made with a 100%recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

 

 

Important information on the safe handling of dry ice:

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.
Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.

 


Safe handling tips:

 

  • Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. You can leave the dry ice in the package and sit outside to evaporate. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.

 

  • You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.

 

  • Do not dispose of dry ice in the trash or garbage.

 

  • Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.

 

 

Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date.  You are liable for any charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice date.  If the order has been picked for delivery and a shipping label created, we aren’t able to alter the delivery and the order can not be cancelled or returned to sender as it is perishable and can not be restocked or resold. 

 

Cancellation Policy can be viewed here


If your order is returned to us for refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.

 

If you would like to change the date your are invoiced, you can do so by clicking Subscription Schedule located under the Options tab in your account prior to your next invoice date.

 

Subscription schedule

 

If you would like to change the frequency your box is delivered or the type of box you receive, you can do so by clicking Change Plan To located under Subscriptions prior to your next invoice date.

 

Change plan

 

Please note that we can not guarantee changes that are made after the invoice date and/or the order has been sent to the processor.  

 

 

The weight varies month to month depending on the selection of cuts received. Each box contains approximately 8 – 11 lbs of meat.

Each box contains enough meat for approximately 18 – 25 servings at a portion size of 6-8 ounces.

Ground shipping is free to the contiguous 48 states.  We ship via UPS or FedEx depending on your geographic location and transit time.
We are actively looking into adding the ability to deliver to Canada, Alaska, and Hawaii.  We hope to be able to offer delivery to these areas in the near future.

In the meantime, here is a great resource for free range you may find helpful:

Canada: http://www.eatwild.com/products/canada.html

Alaska:  http://www.eatwild.com/products/alaska.html

Hawaii: http://www.eatwild.com/products/hawaii.html

 

To change your payment/card information click Edit Card & Billing Address located in your account under Billing Information.

 

Update card

 

 

A window will pop up and you can enter your new card information/billing address.  When done, click add card and you should be all set.

Yes. Our team spends countless hours curating the individual boxes you receive monthly. We choose the best possible combinations while ensuring a wide variety of high quality beef. For example, a box might come with top sirloin cuts, short ribs, ground beef, and sirloin tips.

DIET – It’s far more expensive for farmers to feed cattle purely grass and forage than it is for them to feed cattle cheap fat fillers like corn, soy, and animal byproducts. Maintaining healthy soil and high-quality grasses is a costly but critical practice for producing tasty and healthy beef.

 
LAND – Grass-fed farmers need to own and maintain significantly more land for their cattle to graze compared to grain-fed farmers who pack their cattle into cramped feedlots.

 
TURNOVER – Grain-fed cattle take 16 – 18 months to reach weight whereas grass-fed cattle typically take 20 – 22 months. This is because most grain-fed cattle are quickly fattened up with starchy fillers and growth hormones. While grass-fed cattle eat only grass and forage and never receive growth hormones. At scale this time gap leads to significantly higher turnaround and profits for grain-fed farmers.

 

You can view available addon (recurring) and specials (one time delivery) items by clicking Addons under the Options tab in your account.

 

Addons2

 

You can change your delivery date at any time prior to your next invoicing date by clicking Subscription Schedule located under the Options tab in your account.

 

Subscription schedule

 

Please note that we ship Mon-Wed only. Your order will ship accordingly for delivery by Friday depending on your geographic location and transit time. We avoid delivering on Saturdays when at all possible, but may do so if there is a holiday or unforeseen event. We take every precaution to send out notification should this be the case.

 

If you don’t see the date you are looking for as an option, please email [email protected] and one of our agents will be happy to assist you.

 

We ship Monday – Wednesday out of WI.  If your order is placed on a Wednesday – Sunday you can expect the order to ship the following Monday in most cases.  We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area.  Shipping times are dependent on your zip code and transit time.

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships and the tracking is also added to your account under Options/Shipments at that time.

 

 

All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date, but your meat should still be frozen or cold to the touch/at a safe temperature for freezing.The meat can stay fresh on your doorstep for up to 12 hours. Orders are packed to sustain their frozen state up to the guaranteed delivery date and once delivered can sit for about 12 hours before being retrieved.  After 12 hours, the order may begin to thaw as the dry ice evaporates, so we do recommend that you retrieve the order on the day it was delivered.

 

 

 

ESTIMATED SHIPPING TIMES

Midwest: 1 – 2 day transit: ships MondayWednesday for Tuesday – Thursday delivery

South: 3 day transit: ships MondayTuesday for Thursday – Friday delivery

North East: 2 – 3 day transit: ships MondayWednesday for WednesdayFriday delivery

West: 4 day transit: ships Monday for Friday delivery

(Please email [email protected] with your zip code for exact transit time)

 

 

We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.

 

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships  and the tracking is also added to your account under Options/Shipments at that time.

 

Shipments

 

You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.

 

If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.

 

 

If you have not received the email and believe your order has/should have shipped, please feel free to email [email protected] for an update on your order status.

 

Your order invoices on the same date each month, which is the date of order.  For accounts that are set up every 2 or 3 months, it is the same date on the corresponding delivery month.

 

Example:

  • You order an All Beef monthly plan today (10/28/16)
  • Your next invoice date is 11/28/16 and the 28th of each month thereafter

 

  • You order a Beef & Pork box every 2 months today (10/28/16)
  • Your next invoice date is 12/28/16 and the 28th of every 2nd month thereafter

 

  • You order a Mixed box every 3 months today (10/28/16)
  • Your next invoice date is 1/28/17 and the 28th of every 3rd month thereafter

 

Approximately 24 hours after the order invoices, it is sent to our processor where it is picked for delivery and a carrier label is created for shipment.

 

 

If you would like to make any changes to your invoice date, please do so prior to the next invoice date either via your account or by writing to [email protected].

We accept all major credit and debit cards.

 

We’ve found that the best way to streamline support is via email as we will often ask for photos and details specific to your order that are best documented in text for review.

 

 
Please email our customer support team at [email protected] at any time.  Agents are online from 9:00 to 9:00 pm Eastern to answer your questions.

 

 

If you are not a subscriber and would like to place an order over the phone or have questions before order, please call our sales team at 855-981-8568 and pressing 1.

 

 

If you are a subscriber and prefer to call customer support, you can do so by calling 855-981-8568 and pressing 2.  At this time we are limited on the number of support agents answering live calls as we also support email and chat requests.  If an agent is on a call with another customer, you will be prompted to leave a voicemail.  Please be sure to provide your first and last name and the email address that you used to place your order. Spelling out this information is helpful to the agent viewing the request.  An agent will return your call in the order it was received or follow up via email if more information is required to best assist you.

 

We look forward to talking to you soon!

 

If your shipment arrives damaged in any way, please email [email protected] with a description of  the issue and a photo(s) of the item(s) and product label for assessment within as soon as possible.

 

 

Your order should arrive frozen or partially frozen—below 40 °F as measured with a food thermometer.  If there is any question in regards to the safety/temperature of your delivery, please discard the contents after you’ve taken the requested photos.

 

 

Since we are a mail order service and aren’t able to physically access the product, we ask for photos to help us see what you are experiencing and offer an appropriate resolution where applicable. which may include replacement of the product in question, credit towards your next box, or a partial/full refund.

 

 

 

 

We strive to provide a great selection of quality product delivered to your door every month.

 

If you aren’t satisfied with the quality of an item received or experience any packaging issues, please email [email protected] with a description of  the issue and a photo(s) of the item in question and package label  for assessment within 7 days of receipt. If there is a question on items received, we may also need a copy of the packing slip included with the order.  Since we are a mail order service and aren’t able to physically access the product, photos are necessary to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.

 

We are happy to make changes to your order at any time prior to your invoice date. Once the order invoices, it is sent to our processor and picked for shipping.  If your order has shipped, we aren’t able to alter the delivery and the order can not be cancelled as it is perishable.

 

 

IMPORTANT: Please note in the event the shipping address is altered once the order is in transit, in most cases at least one extra business day is added.  Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.


If your order has shipped via FedEx – please try contacting them directly to make any changes.

 

FedEx customer support can be reached here
FedEx offers a delivery manager service with many options available.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.


If your order has shipped via UPS – please try contacting them directly to make any changes.

UPS customer support can be reached here

 

UPS offers a delivery manager with many available options.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.

 

While we do our best to ensure weekday delivery, there are times when this isn’t possible such as with weekday holidays or unforeseen events related to weather, etc. that alter the shipping date.

 

 

We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  Carriers delivery on evenings and on weekends in some areas and we aren’t able to guarantee delivery on a certain date or time. Our boxes don’t require a signature upon delivery to a residential address and the carrier will leave the box at your home if you aren’t there.  When delivering to a business, the carrier will not leave the package if no one is available or the business is closed, which can cause a delay in deliver.     Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval and we aren’t able to file a claim with the carrier in the event of damage.  If you would like an order that was damaged due to a business closure reshipped, you will be charged 50% of the cost for the replacement shipment.

 

 

Our eco-coolers are made with a 100% recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.

 
Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.

 


Safe handling tips:

 

  • Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.

 

  • You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.

 

  • Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.

 

  • Do not dispose of dry ice in the trash or garbage.

 

 

We’re happy to make changes to your order at any time prior to your invoice date.  Once the order invoices, it is transmitted to our processor  and readied for shipping.  If the order has invoiced and is in the pre-shipping stage, we will do our best to pull the order, but we can’t always guarantee this is possible.  If the order has been readied for shipping, a label created, and the order has either shipped or is in cold storage for shipping it can not be cancelled or altered.

 

Once the order has processed for shipping, we are not able to make changes, recall or refund as we are shipping perishable product with time sensitive delivery requirements that can not be restocked or resold.

 

 

Helpful Links:
Return/Refund/Substitution Policy

My order has shipped – Can I make changes?

Cancellation Policy

 

 

Standard Return/Refund Policy:

 

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email [email protected] immediately.  Once an order processes for shipping, we are unable to change the plan type or alter the order and any requests/changes made will be applied to the next invoiced order.  

 

 

If you are not completely satisfied with your ButcherBox for good reason, please contact [email protected] within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

 

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

 


When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email [email protected] immediately for correction.  Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to [email protected]   If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email [email protected] to update the address.  

 


If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

 


Return/Refund Policy for Cancelled Orders :

 


Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.


Return/Refund Policy for Carrier Damaged Products:

 


We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

 

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email [email protected] within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  Claim filing is time sensitive and photos are required in order to show proof of damage.

 



Return/Refund Policy for Damaged Products (not carrier related):

 

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

In the unlikely event of damage, we ask that you please email [email protected] within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 


Substitution Policy:


In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice.  While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact [email protected] within seven (7) days of receipt.  

 

 

 

Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date.  You will receive a reply with confirmation that your request was received and confirmation.  You are liable for any charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice date.  If the order has been picked for delivery and a shipping label created, we aren’t able to alter the delivery and the order can not be cancelled or returned to sender as it is perishable and can not be restocked or resold. 

 

If your order is returned to us for refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.

 

We understand that on occasion a carrier can make a mistake and are happy to help you locate your package or replace the shipment.


Please follow the steps below and then contact [email protected] with the claim/reference number and your current shipping address if you are unable to locate your box and the tracking shows delivered.


Please check the tracking for information on where the package was left by the carrier.  Check all doors at your location, even those you don’t regularly use.  If there were no special instructions placed on the order, the carriers will leave the package at the door they feel is the main location and sometimes they get it wrong.

If you are unable to locate your package, please contact the carrier to report the package missing/stolen and obtain a reference or claim number immediately.  Contact the carrier as soon as you notice the package isn’t where it is noted to be delivered.   The dispatcher may be able to contact the driver and retrieve the box if it was left at the wrong house/apartment and provide you with important information.   We have a small window to file a claim, so let us know ASAP (day the delivery was to arrive and is missing).

 


 

FedEx customer support can be reached here

 

UPS customer support can be reached here

 

Please note: All orders are shipped to the address on file when the order was placed. If you made changes to the address after the order had processed, the order will ship to the address on file at the time it was sent to the processor.

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

 

Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.

 

 
Refrigerator Thawing

 

  • Place the item you wish to thaw on a plate with a lip or bowl on the lowest shelf of the refrigerator to ensure that any drippings aren’t spilled onto shelving or food below. 
  • A pound of ground meat or boneless chicken breasts can require a full day to thaw in the refrigerator.
  • After thawing in the refrigerator, items such as ground meat, stew meat, and poultry should remain safe and good quality for an additional day or two before cooking.  Red meat cuts (such as beef, pork and steaks) should remain safe and good quality 3 to 5 days.
  • Food thawed in the refrigerator can be refrozen without cooking, although there may be some loss of quality.

 

 

Cold Water Thawing

 

  • If you forget to thaw your meat for dinner, this method is faster than refrigerator thawing but requires more attention.
  • Thawing in cold water, 40 degrees or below, is safe and faster than refrigerator thawing.
  • The bag should be submerged in cold tap water, changing the water every 30 minutes so it continues to thaw.
  • Small packages of meat, poultry or seafood (about a pound) may thaw in 1 hour or less.
  • A 3 to 4 pound package may take 2 to 3 hours.
  • For whole turkeys, estimate about 30 minutes per pound.
  • Once thawed food must be cooked immediately and should not be left out.
  • Foods thawed by the cold water method should be cooked before refreezing.

 

 

Microwave Thawing

 

  • Not recommended

 

 

You already know the health and environmental benefits of pasture raised meats, but we also believe that grass fed beef tastes better!  Because our beef comes from cattle that eat a natural diet of grass (not grain), our meat is leaner – and beefier – than it’s conventional cousin.  Cooking with grass fed requires slightly more care and attention to prevent against tough, dry, or overcooked beef.  Not to hear, we’ve got a few tips to get you cooking with confidence:

 

Grass fed cooks quicker.  Some sources report that grass fed beef cooks 30% faster than conventional.  Grass fed ground beef can cook in a matter of seconds and steaks require less time on the grill.  Watch your cuts as they cook and use a thermometer to check for doneness sooner than you would with conventional.

 

Low and Slow, High and Dry.  For roasted or sauteed beef, lower your stove flame a notch or bring the oven temp down a few degress (50 degrees F) when using recipes that use conventional beef to prevent your meat from drying out.

 

Lock it in.  When grilling or roasting, sear over high heat first to brown the outsides, locking in moisture and flavor before turning down the heat or cooking in the oven.

 

Cook from room temperature.  Always remove your meat from the refrigerator and allow it to come to room temperature before cooking.  Never microwave your cuts.  For quick thawing, run the sealed package under water for a few minutes.

Always pre-heat.  Make sure your cooking equipment and surface (pan, grill, or oven) is all the way hot before adding your beef.

 

Ramp up the flavor.  Use additional oils, flavorful cooking liquids, and homemade marinades to add moisture, flavor, and seal in the juices.  Giving your steak a good dry rub will help to tenderize.  Adding a light coat of olive oil before grilling is a great way to get a nice brown sear and prevent the meat from drying.

 

Don’t touch that.  For an super juicy steak, don’t poke your meat while its cooking!  Use tongs, rather than a fork or knife, to flip your steak.  Puncturing the skin allows moisture to escape.

 

Medium rare is where it’s at.  Grass fed beef can become tough and dry when over cooked.  For optimal juiciness, flavor, and tenderness, medium-rare (or medium) is your best bet.  Aim for an internal temperature of 125-130 degrees F.

 

Let it rest.  When cooking with grass fed, remove your beef from the heat source before it reaches the desired level of doneness.  While the meat is resting, the internal temperate will rise another 5-10 degrees, and the juices will re-integrate.

 

We definitely understand this is concerning to you and we want to assure you that in the event of damage we are happy to replace the order and file a claim with the carrier. Please accept the delivery and if you find that your order has thawed to unsafe temperature (see below) let us know right away by emailing [email protected]. If you are able, please also attach photos showing the thaw/damage as these are extremely helpful when filing a damage claim with the carrier.

 

 

All of our boxes are packaged with dry ice, which is carefully calculated based on your geographic location and transit time. When packaging orders, we do take into account that is possible that the carrier may delay shipment due to an unforeseen event. The dry ice may be completely evaporated by the time the box arrives at your location, but your meat should arrive frozen when delivered on the projected delivery date. In the event of a delay, some thawing may begin to occur, but your order should be at a safe temperature (below 40º F).  We’ve had great success with orders delayed up to 3 days arriving in great condition and I’m hoping that your order arrives safe and sound, but if not we’re standing by to help!

 

 

 


ButcherBox is a subscription service.  
You may choose delivery monthly or every 2 or 3 months to suit your needs when placing your order and cancel at any time prior to your next invoice date as outlined in our Cancellation Policy.  Upon ordering, you will receive a welcome email with your order details, a shipping estimate, a temporary password and link to manage your account.  You can change your box type/plan, frequency of deliveries, add/remove one time and recurring addons, or change your invoice date at any time prior to your next invoice date via your account or by writing to [email protected]. Once your order is in transit, you will receive an email with the tracking number (also posted in your account under shipments).  For more information, click the links above.