Our boxes do not require a signature upon delivery.   

When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left (front door, garage, etc) in the Notes for the delivery driver section of the order form (see screenshot below).  

Notes for driver

Important information for business address:  We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We don’t have any information on when your business is open/closed etc. and are not able to account for this when shipping.   Carriers deliver on evenings and weekends and we aren’t able to guarantee delivery on a certain date or time.  Should your package be delivered to a business when it isn’t open, the carrier will not leave the package and will attempt to deliver the following business day.  In the event the delivery date is altered due to a business closure we aren’t able to guarantee the delivery. 

We ship in accordance with USDA Mail Order Safety Guidelines.
Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.

BBoxupload 20160930_142821  20160930_142416

Our eco-coolers are made with a 100%recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

The meat should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

In the event of a carrier delay or damage to the shipping box that results in your meat arriving warm (above 40 °F as measured with a food thermometer) or you feel your order is compromised or unsafe in any way—notify us immediately by emailing [email protected].

Do not consume or taste suspect food

We want you to be 100% satisfied with your ButcherBox and we are always happy to work with you on a resolution if the cancellation is due to an issue with a delivery or item received. Please reach out to support prior to canceling by emailing [email protected] and an agent will be happy to work with you to resolve any issue or concern. We understand circumstances and needs can change, so please feel free to reach out to support at the email above with more information prior to canceling and we may be able to offer assistance that will allow you to continue with your subscription.

You can cancel your subscription via your account page by following the steps below any time prior to the order invoice/billing date  via your account page by clicking Cancel under Subscriptions/Options and following the prompts on your screen.  

cancel

Please allow a minute for the cancellation to take place and the screen to refresh.  Once completed, the screen will update to the main page.

IMPORTANT! If you cancel your subscription on the day the order was placed or within 48 hours of placing your order or if you cancel a subscription on the same date you’ve been invoiced for the month, you will need to contact [email protected] for a refund and to cancel the shipment.  An order that has invoiced will not automatically cancel out, nor will a refund automatically process.

We send notification several days before the order invoices each month to allow time for changes to be made. Once invoiced, the order is picked for delivery and a shipping label is created.  At this stage, we aren’t able to alter or cancel the shipment as it is perishable and can not be restocked or resold.  You are liable for any charges that incur prior to cancelling the subscription.  If the subscription is canceled after your order has invoiced/billed and has processed for shipping, the cancellation will be effective for the next scheduled invoice date.


 

Each ButcherBox includes meat for 22-24 individual meals at a 6oz portion size.  This is 7-11 lbs depending on the box type.  Feel free to contact [email protected] for what is shipping this month.  
You can view a sample of what is shipping by clicking see our boxes here by clicking VIEW LAST MONTH’S BOX.
 

Ground shipping is free to the contiguous 48 states.  We ship via UPS or FedEx depending on your geographic location and transit time.
We are actively looking into adding the ability to deliver to Canada, Alaska, and Hawaii.  We hope to be able to offer delivery to these areas in the near future.

In the meantime, here is a great resource for free range you may find helpful:

Canada: http://www.eatwild.com/products/canada.html

Alaska:  http://www.eatwild.com/products/alaska.html

Hawaii: http://www.eatwild.com/products/hawaii.html
 

To change your payment/card information click Edit Card & Billing Address located in your account under Billing Information.

Update card

A window will pop up and you can enter your new card information/billing address.  When done, click add card and you should be all set.
 

We offer five box options that are carefully curated for you. You can choose delivery monthly or every two months at checkout.  The contents change each month and include a mix of premium items such as ribeye, New York Strip, and chicken breasts and convenience cuts such as roasts, sirloin steaks, thighs.

Here is the list of our August subscription box items for new subscribers (double the quantity for XL).

All Beef
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Premium Steak Tips: 16oz (1x16oz)
Stew Meat : 32oz (2x16oz)

Mixed (Beef/Chicken/Pork)
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Boneless Skinless Breasts: 48oz (3x16oz)

Beef and Pork
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Baby Back Ribs: 32oz (1x32oz)

Beef and Chicken
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Skinless Breasts: 48oz (3x16oz)
Drumsticks: 48oz (3x16oz)

Pork and Chicken
Baby Back Ribs: 32oz (1x32oz)
Boneless Pork Chops: 32oz (4x8oz)
Uncured Bacon: 10oz (1x10oz)
Breakfast Sausage: 16oz (1x16oz)
Boneless Skinless Breasts: 48oz (3x16oz)
Drumsticks: 48oz (3x16oz)
Substitutions may be made in the event of unforeseen stock changes or events.  
oz/lbs are approximate as there can be a slight variation in cuts.

Ready to order? Click here

Have more questions?  Our support team can be reached by email at [email protected] any time.
 

DIET – It’s far more expensive for farmers to feed cattle purely grass and forage than it is for them to feed cattle cheap fat fillers like corn, soy, and animal byproducts. Maintaining healthy soil and high-quality grasses is a costly but critical practice for producing tasty and healthy beef.

 
LAND – Grass-fed farmers need to own and maintain significantly more land for their cattle to graze compared to grain-fed farmers who pack their cattle into cramped feedlots.

 
TURNOVER – Grain-fed cattle take 16 – 18 months to reach weight whereas grass-fed cattle typically take 20 – 22 months. This is because most grain-fed cattle are quickly fattened up with starchy fillers and growth hormones. While grass-fed cattle eat only grass and forage and never receive growth hormones. At scale this time gap leads to significantly higher turnaround and profits for grain-fed farmers.

You can view available addon (recurring) and specials (one time delivery) items by clicking Addons under the Options tab in your account.

Addons2
 

You can change your delivery date at any time prior to your next invoicing date by clicking Subscription Schedule located under the Options tab in your account.

Subscription schedule

Please note that we ship Mon-Wed only. Your order will ship accordingly for delivery by Friday depending on your geographic location and transit time. We avoid delivering on Saturdays when at all possible, but may do so if there is a holiday or unforeseen event. We take every precaution to send out notification should this be the case.

If you don’t see the date you are looking for as an option, please email [email protected] and one of our agents will be happy to assist you.
 

We ship Monday – Wednesday out of WI.  If your order is placed on a Wednesday – Sunday you can expect the order to ship the following Monday in most cases.  We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area.  Shipping times are dependent on your zip code and transit time.

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships and the tracking is also added to your account under Options/Shipments at that time.

All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date, but your meat should still be frozen or cold to the touch/at a safe temperature for freezing.The meat can stay fresh on your doorstep for up to 12 hours. Orders are packed to sustain their frozen state up to the guaranteed delivery date and once delivered can sit for about 12 hours before being retrieved.  After 12 hours, the order may begin to thaw as the dry ice evaporates, so we do recommend that you retrieve the order on the day it was delivered.

ESTIMATED SHIPPING TIMES

Midwest: 1 – 2 day transit: ships MondayWednesday for Tuesday – Thursday delivery

South: 3 day transit: ships MondayTuesday for Thursday – Friday delivery

North East: 2 – 3 day transit: ships MondayWednesday for WednesdayFriday delivery

West: 4 day transit: ships Monday for Friday delivery

(Please email [email protected] with your zip code for exact transit time)

We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships  and the tracking is also added to your account under Options/Shipments at that time.

Shipments

You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.

If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.

If you have not received the email and believe your order has/should have shipped, please feel free to email [email protected] for an update on your order status.

Your order invoices on the same date each month, which is the date of order.  For accounts that are set up every 2, it is the same date on the corresponding delivery month.

Example:

  • You order an All Beef monthly plan today (10/28/16)
  • Your next invoice date is 11/28/16 and the 28th of each month thereafter
  • You order a Beef & Pork box every 2 months today (10/28/16)
  • Your next invoice date is 12/28/16 and the 28th of every 2nd month thereafter

Approximately 24 hours after the order invoices, it is sent to our processor where it is picked for delivery and a carrier label is created for shipment.

If you would like to make any changes to your invoice date, please do so prior to the next invoice date either via your account or by writing to [email protected].
 

We accept all major credit and debit cards.
 

We’ve found that the best way to streamline support is via email as we will often ask for photos and details specific to your order that are best documented in text for review.

Please email our customer support team at [email protected] at any time.  Agents are online from 9:00 to 9:00 pm Eastern to answer your questions.

If you are not a subscriber and would like to place an order over the phone or have questions before order, please call our sales team at 855-981-8568 and pressing 1.

If you are a subscriber and prefer to call customer support, you can do so by calling 855-981-8568 and pressing 2.  At this time we are limited on the number of support agents answering live calls as we also support email and chat requests.  If an agent is on a call with another customer, you will be prompted to leave a voicemail.  Please be sure to provide your first and last name and the email address that you used to place your order. Spelling out this information is helpful to the agent viewing the request.  An agent will return your call in the order it was received or follow up via email if more information is required to best assist you.

We look forward to talking to you soon!
 

We ship in accordance with USDA Mail Order Safety Guidelines.

Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.

BBox upload20160930_14282120160930_142416

The meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

In the event of a carrier delay which results in the order being delivered later or there is damage to the shipping box that results in your meat arriving at an unsafe temperature or you feel your order is compromised or unsafe in any way—notify us immediately by emailing [email protected].

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.
 

We strive to provide a great selection of quality product delivered to your door every month.

If you aren’t satisfied with the quality of an item received or experience any packaging issues, please email [email protected] with a description of  the issue and a photo(s) of the item in question and package label  for assessment within 7 days of receipt. If there is a question on items received, we may also need a copy of the packing slip included with the order.  Since we are a mail order service and aren’t able to physically access the product, photos are necessary to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.
 

We are happy to make changes to your order at any time prior to your invoice date. Once the order invoices, it is sent to our processor and picked for shipping.  If your order has shipped, we aren’t able to alter the delivery and the order can not be cancelled as it is perishable.

IMPORTANT: Please note in the event the shipping address is altered once the order is in transit, in most cases at least one extra business day is added.  Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.


If your order has shipped via FedEx – please try contacting them directly to make any changes.

FedEx customer support can be reached here
FedEx offers a delivery manager service with many options available.  You can access this feature and sign up here

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.


If your order has shipped via UPS – please try contacting them directly to make any changes.

UPS customer support can be reached here

UPS offers a delivery manager with many available options.  You can access this feature and sign up here

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.
 

While we do our best to ensure weekday delivery, there are times when this isn’t possible such as with weekday holidays or unforeseen events related to weather, etc. that alter the shipping date.

We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  Carriers delivery on evenings and on weekends in some areas and we aren’t able to guarantee delivery on a certain date or time. Our boxes don’t require a signature upon delivery to a residential address and the carrier will leave the box at your home if you aren’t there.  When delivering to a business, the carrier will not leave the package if no one is available or the business is closed, which can cause a delay in deliver.     Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval and we aren’t able to file a claim with the carrier in the event of damage.  If you would like an order that was damaged due to a business closure reshipped, you will be charged 50% of the cost for the replacement shipment.
 

Our eco-coolers are made with a 100% recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.
 

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.
Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.


Safe handling tips:

  • Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.
  • You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.
  • Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.
  • Do not dispose of dry ice in the trash or garbage.

 

We’re happy to make changes to your order at any time prior to your invoice/billing date.  Once the order invoices/bills to your card, it is transmitted to our processor  and readied for shipping.  If the order has invoiced and is in the pre-shipping stage, we will do our best to pull the order, but we can’t always guarantee this is possible.  If the order has been readied for shipping, a label created, and the order has either shipped or is in cold storage for shipping it can not be cancelled or altered.

We send a reminder several days before an order is billed to allow time to make changes or cancel prior to being processed.  Once an order has billed, it is sent to our processor and readied for shipping.  We can’t guarantee an order can be altered or cancelled once it has billed and been processed for shipping.

You are liable for any order that isn’t cancelled prior to the invoice/billing date.  If the order has shipped/shipping label created we can not recall or refund.  We are shipping perishable product with time sensitive delivery requirements that can not be restocked or resold.

If you’ve placed a new order and the delivery week does not work for you, please email [email protected] immediately for assistance, noting URGENT in the subject line.  
 

 

Standard Return/Refund Policy:

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email [email protected] immediately.  Once an order processes for shipping, we are unable to change the plan type or alter the order and any requests/changes made will be applied to the next invoiced order.  

 

If you are not completely satisfied with your ButcherBox for good reason, please contact [email protected] within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

 

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

 

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email [email protected] immediately for correction.  Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to [email protected]   If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email [email protected] to update the address.  

 

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Return/Refund Policy for Cancelled Orders :

 

Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

 

Return/Refund Policy for Carrier Damaged Products:

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email [email protected] within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  Claim filing is time sensitive and photos are required in order to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

In the unlikely event of damage, we ask that you please email [email protected] within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 

Substitution Policy:

 

In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact [email protected] within seven (7) days of receipt.  

You can cancel your subscription by following the steps below any time prior to the order invoice/billing date  via your account page by clicking Cancel under Subscriptions/Options and following the prompts on your screen.

cancel

Please allow a minute for the cancellation to take place and the screen to refresh.  Once completed, the screen will update to the main page.

Please note that you are not able to cancel from a mobile device at this time.  You will need to cancel from a computer with popups enable.

IMPORTANT: If the order has already been invoiced/billed for the month, cancelling the subscription will not cancel the charge or the current shipment of your subscription box.  If the subscription is cancelled after your order has invoiced/billed, the request will be processed for the next scheduled invoice date.  We send notification several days before the order invoices each month to allow time for changes to be made. Once invoiced, the order is picked for delivery and a shipping label is created.  At this stage, we aren’t able to alter or cancel the shipment as it is perishable and can not be restocked or resold.  You are liable for any charges that incur prior to cancelling the subscription.

 

We would love every order to be delivered on time and without issue and strive to ensure this happens. We understand that on occasion a carrier can make a mistake or a delivery may come up missing.

When your ButcherBox order ships, we send a tracking to the email address on file and post a clickable tracking link to your account page under Shipments.  Please follow the tracking closely and report missing deliveries as soon as possible.  The carrier will often leave notes on the tracking as to where the delivery was placed, please check the location noted on the tracking first.  Check all doors at your location, even those you don’t regularly use including garage doors, gates to the property, etc.   If there were no special instructions placed on the order, the carriers will leave the package where they feel it will be seen and sometimes they get it wrong.  If you live in an apartment complex that has a leasing office or a front desk, please check with them as some carriers will leave the package at the office if there are no instructions on the order.

If you are unable to locate the package as noted above, please contact the carrier immediately. UPS/FedEx have GPS tracking and can help you in real time by performing a search to locate your package.  The dispatcher may be able to contact the driver and provide you with important information as to where the package was placed or have the driver retrieve the box if it was left at the wrong house/apartment and get it to you on the delivery date if you are proactive.  Engaging with the carrier will allow them to note the order is missing in their database and helps us to file a claim when necessary.  If UPS/FedEx is unable to find your package or prove delivery, a claim/incident number for loss may be provided.

UPS customer support can be reached here

FedEx customer support can be reached here

If you are unable to locate the package and the carrier hasn’t been successful in getting the package to you by end of day on the guaranteed delivery date, please [email protected] with details of the missing order, any information the carrier gave you, and the reference/claim number if provided. We hope the carrier is able to assist in real time and get you the package on the guaranteed delivery date without further issue, but if not we are happy to get a replacement sent out with the above information.

All orders are shipped to the address on file when the order was placed. If you made changes to the address after the order had processed, the order will ship to the address on file at the time it was sent to the processor.

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.
 

Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.

Refrigerator Thawing

  • Place the item you wish to thaw on a plate with a lip or bowl on the lowest shelf of the refrigerator to ensure that any drippings aren’t spilled onto shelving or food below. 
  • A pound of ground meat or boneless chicken breasts can require a full day to thaw in the refrigerator.
  • After thawing in the refrigerator, items such as ground meat, stew meat, and poultry should remain safe and good quality for an additional day or two before cooking.  Red meat cuts (such as beef, pork and steaks) should remain safe and good quality 3 to 5 days.
  • Food thawed in the refrigerator can be refrozen without cooking, although there may be some loss of quality.

Cold Water Thawing

  • If you forget to thaw your meat for dinner, this method is faster than refrigerator thawing but requires more attention.
  • Thawing in cold water, 40 degrees or below, is safe and faster than refrigerator thawing.
  • The bag should be submerged in cold tap water, changing the water every 30 minutes so it continues to thaw.
  • Small packages of meat, poultry or seafood (about a pound) may thaw in 1 hour or less.
  • A 3 to 4 pound package may take 2 to 3 hours.
  • For whole turkeys, estimate about 30 minutes per pound.
  • Once thawed food must be cooked immediately and should not be left out.
  • Foods thawed by the cold water method should be cooked before refreezing.

Microwave Thawing

  • Not recommended

 

You already know the health and environmental benefits of pasture raised meats, but we also believe that grass fed beef tastes better!  Because our beef comes from cattle that eat a natural diet of grass (not grain), our meat is leaner – and beefier – than it’s conventional cousin.  Cooking with grass fed requires slightly more care and attention to prevent against tough, dry, or overcooked beef.  Not to hear, we’ve got a few tips to get you cooking with confidence:

Grass fed cooks quicker.  Some sources report that grass fed beef cooks 30% faster than conventional.  Grass fed ground beef can cook in a matter of seconds and steaks require less time on the grill.  Watch your cuts as they cook and use a thermometer to check for doneness sooner than you would with conventional.

Low and Slow, High and Dry.  For roasted or sauteed beef, lower your stove flame a notch or bring the oven temp down a few degress (50 degrees F) when using recipes that use conventional beef to prevent your meat from drying out.

Lock it in.  When grilling or roasting, sear over high heat first to brown the outsides, locking in moisture and flavor before turning down the heat or cooking in the oven.

Cook from room temperature.  Always remove your meat from the refrigerator and allow it to come to room temperature before cooking.  Never microwave your cuts.  For quick thawing, run the sealed package under water for a few minutes.

Always pre-heat.  Make sure your cooking equipment and surface (pan, grill, or oven) is all the way hot before adding your beef.

Ramp up the flavor.  Use additional oils, flavorful cooking liquids, and homemade marinades to add moisture, flavor, and seal in the juices.  Giving your steak a good dry rub will help to tenderize.  Adding a light coat of olive oil before grilling is a great way to get a nice brown sear and prevent the meat from drying.

Don’t touch that.  For an super juicy steak, don’t poke your meat while its cooking!  Use tongs, rather than a fork or knife, to flip your steak.  Puncturing the skin allows moisture to escape.

Medium rare is where it’s at.  Grass fed beef can become tough and dry when over cooked.  For optimal juiciness, flavor, and tenderness, medium-rare (or medium) is your best bet.  Aim for an internal temperature of 125-130 degrees F.

Let it rest.  When cooking with grass fed, remove your beef from the heat source before it reaches the desired level of doneness.  While the meat is resting, the internal temperate will rise another 5-10 degrees, and the juices will re-integrate.
 

ButcherBox is a subscription service.  You may choose delivery monthly or every 2 months to suit your needs when placing your order and cancel at any time prior to your next invoice date as outlined in our Cancellation Policy.
Upon ordering, you will receive a welcome email with your order details, a shipping estimate, a temporary password and link to manage your account.  You can change your box type/plan, frequency of deliveries, add/remove one time and recurring addons, or change your invoice date at any time prior to your next invoice date via your account or by writing to [email protected]. Once your order is in transit, you will receive an email with the tracking number (also posted in your account under shipments).  For more information, click the links above.

 
Currently this feature us under maintenance in the account page.  Please email [email protected] to make changes to the invoice date.

 


If you would like to change the date your are invoiced, you can do so by clicking Subscription Schedule located under the Options tab in your account prior to your next invoice date.

 

Subscription schedule

 

IMPORTANT! We send notification several days before the order invoices each month to allow time for changes to be made. Once invoiced, the order sent to the processor and picked for delivery.  While we will do our best to accommodate your request if the order has invoiced, we aren’t able to guarantee changes can be made.  If an order has shipped, we are not able to recall or cancel as it is perishable food and can not be restocked or resold.  


 

If you would like to change the frequency your box is delivered or the type of box you receive, you can do so by clicking Change Plan To located under Subscriptions prior to your next invoice date.

 

Change plan

 

 

 
If you would like to change the frequency your box is delivered or the type of box you receive, you can do so by clicking Change Plan To located under Subscriptions at any time prior to your next invoice date.

 

Change plan

 

 

 

We stand behind our product 100% and strive to provide a great selection of quality product delivered to your door every month.  A missing item is definitely not something that should happen or a common occurrence.

 
Please check your invoice against the product received.  While it isn’t common, it is possible that an unforeseen event or stock limitation occurred and an item was swapped for one of equal or greater value that wasn’t noted on the packing slip in accordance with our Substitution Policy here.  If you are missing an item and it wasn’t replaced with one of equal or greater value, please email [email protected] and an agent will be happy to replace the item in your next shipment, refund the retail price of the missing item, or add credit to your account for the retail price of the missing item as you prefer.  

 

 

We stand behind our product 100% and strive to provide a great selection of quality product delivered to your door every month.  A damaged item(s) is definitely not something that should happen or a common occurrence.  That said, we’ve seen instances in a small number of deliveries where an item(s) sustains damage during transit due to the shifting of the product combined with the extreme cold of the dry ice.  This is an occurrence we’ve seen predominantly in orders that ship to the West Coast, which have the longest transit time.   To correct this issue, we’ve acquired a processing facility on the West Coast (CA) and will begin shipping all West Coast orders out of this facility the week of 8/21/17.  We’re are also currently working with designers, engineers, and industry veterans to reduce the size of our shipping boxes and the packaging therein.   Transit time for West Coast orders will be reduced from 4 day ground, to 1-2 day ground in most areas.  We’re very excited about this change!

 
In the event that a package(s) in your shipment is damaged during transit, first and foremost we are so sorry about this and for any inconvenience this has caused you. We’re happy to replace the damaged item in your next shipment, refund the retail price of the item to your card on file, or add a credit for the retail price of the item to your next shipment.  Please email [email protected] with information on the item(s) that was damaged and when possible, attach a photo of the damaged item with your request. While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service.  

Thanks for your continued support!

 

 

 

Currently this feature us under maintenance in the account page.  Please email [email protected] to make changes to the invoice date.