It’s all thanks to dry ice! We ship your box with a specific amount of dry ice that’s been carefully calculated based on where you live. As the dry ice evaporates, it mixes with the air inside the box which continues to keep the meat cold.

If your box arrives without dry ice, that just means the dry ice has done its job. As long as your meat is cold to the touch and below 40°F, you can refrigerate and cook as normal or refreeze for future use.

No problem! Our delivery partners don’t require a signature when delivered to a home address.

Once your box is delivered, it can sit outside for approximately 6–8 hours. This can vary based on temperature and location, so we recommend bringing your box in ASAP! We use dry ice to make sure your meat stays frozen. As long as it’s cold to the touch and below 40°F, you can refrigerate and cook as normal or refreeze for future use. Feel free to contact us with any questions!

We’re happy to answer them! You can reach a dedicated Member Support Specialist by writing to support@butcherbox.com.

In addition, live chat is available by clicking on the icon in the lower right corner of our website. Chat is awesome for quick questions on account navigation, current promotions, and general information. If you’d prefer to give us a call, member support can be reached at 855-981-8568 during business hours.