Tag Archives: Family

Grunge watercolour painting of cows grazing in a field with rura

The stories we tell: Foundational motivations can evolve with a company

A little more than two years ago, we started ButcherBox in the offices of a friend’s Cambridge creative agency. We have grown exponentially since then — we now have more than 25 employees in Harvard Square and elsewhere across the country. Proudly, we still haven’t had to take any money from venture capitalists or other institutional investors.

From the beginning, ButcherBox has been a project of passion. I will get into that more a bit below, but basically, two forces — family and health — led the groundwork for what has become the company that our amazingly loyal customers have grown to know and love.

Initially, it was a health problem my wife developed that drove me to learn more about the potential benefits of more humanely-raised meats — grass-fed beef, heritage-breed pork, free-range chicken. A few years back, she developed a thyroid issue. One of the suggestions to improve her health was to look into adding cleaner foods to our diets. Over and over again, we kept discovering grass-fed beef popping up on lists of foods it was suggested we add to our diets. We did more research on the topic and soon started eating grass-fed beef.

The other major influence that led to ButcherBox’s founding was the birth of my children. Knowing we wanted them to eat healthier from the start, I set out to find ways get quality, humanely-raised meat in a way that was affordable for a family. This led to my first involvement in a cow share and eventually to the realization that a lot of people wanted grass-fed beef and similar meats but didn’t have access to them.

These experiences are why ButcherBox exists today.

To be clear, the reasons my co-founder, Mike Filbey, and I founded ButcherBox haven’t changed. This fundamental part of our story remains solid. It is, after all, our foundation.

However, as we have grown, I have been thinking more deeply about the story that is ButcherBox, and, strangely, I have discovered that it was quite inevitable — more than I had realized — that I’d spearhead an endeavor promoting healthy, humanely-raised meat.

First, and I don’t know how better to explain this, but I have been surrounded by cattle — smiling, grazing in fields, peaceful — my entire life.

On a recent visit to my mother’s house, something struck me that I had never thought about before. You see, my mother’s home is — and has been for as far back as I can remember — decorated, floor to ceiling, with cows. There are cows on kitchen decorations, pictures of cows, and more.

I believe our home has been this way since my mother immigrated —  with my three siblings and me — from Uraguay to the United States when I was a mere six-months-old. Uruguay is one of the grass-fed beef capitals of the world, and, quite possibly, this is the inspiration for my mother’s decorative leanings. My father still lives in Uruguay, and that country has always called to me.

In some way, this has subconsciously impacted a lot of my choices. Believe it or not, I have a large painting of a cow displayed in my bedroom. It has been there since well before ButcherBox was a thing.

While the overall influence of cow-laden aesthetical decisions of my family may not be as personal as the two reasons mentioned above, I can’t deny that being surrounded by calming cattle art didn’t somehow serve as a bias towards being an advocate for more humane cattle industry practices.

This idea that there is a better way, for consumers and cattle, is also something that I have been thinking about for a lot longer than I realized.

Trying to find healthier meats for my wife and children was, without a doubt, the main catalyst for the birth of ButcherBox. But it has also been part of my business ethos, whether I realized it or not, that there is something fundamentally incorrect with how specific industries treat their products, and then how this impacts consumers relationship with those products and industries. This too is part of the founding story of ButcherBox.

Recently, I was looking over a slide deck from when I pitched my former company, CustomMade, to investors. One of the slides quickly caught my eye. I had completely forgotten about the slide, but it featured two cows. One was a cow on a feedlot; the other was a cow grazing in an open field.

We had used this slide as a way to explain what we thought about the marketplace for creatives and craftspeople. For CustomMade, we wanted to highlight how consumers in the digital age wanted to know the story behind what they were purchasing. This shift was occurring in the food industry well before ButcherBox’s founding, and we highlighted the parallels to the craft industry for CustomMade.

As we saw it, more consumers better understood that the state of feedlots was a miserable existence for the products they were purchasing, when it comes down to it, for the pleasurable experience of eating a steak. The happier cattle on the range was more in line with the overall story that makes consumers feel better about the meat they are buying.

Rediscovering the slide again made me realize how the concept product storytelling — specifically, giving customers the products that align with their beliefs — has been a priority in my business life for a long time. It took the old pitch deck to help me make the connection.

Why do I tell these stories?

Businesses — the ones that people can get passionate about — aren’t borne out of thin air. The stories of how they came into existence tell a lot about the people that built them and where they are going.

For ButcherBox, the cornerstones of our mission are health and family. This permeates all we do, from how we hire to how we treat our customers. But there are other key values built into the foundation of the company. One is making others happy, bringing joy in some way. I was reminded of this by returning to my mother’s cow-filled home. The other is that we are on a mission to improve the world. The slide deck from CustomMade brought home this part of our story.

As we grow,  more and more people will contribute to the company and they too will add their own positive influences to the ButcherBox story. That’s the only way to build something that can truly resonate.

CustomersEating

Our Customers’ Company – Selling a product you love and watching new customers become equally passionate

Congratulations! Your order is complete. You will receive an email with tracking confirmation and a second reminder email when your box ships. We ship Monday through Wednesday and our boxes typically arrive on Thursday or Friday. The meat can stay fresh on your doorsteps for up to 12 hours. Please add support@butcherbox.com to your email address book to ensure you receive your tracking info.

I have read the statement above to each and every one of the thousands of people who have signed up for a Butcherbox subscription since I started working with this amazing company last May.

The pure excitement I get reading that simple script is just incredible. It means that another person or another family is going to try our product and realize how simple it is to have healthy, humanely-raised, and delicious meat delivered to their door.

Through this experience, I have spoken with individuals from every state in U.S., even ones that we don’t ship to (yet…) like Hawaii and Alaska. I have also talked with some ButcherBox friends in Canada and Mexico interested in our mission and the possibility of getting grass-fed beef or heritage-breed pork delivered to their homes.

Each person I speak with has a unique story: Different backgrounds, different financial statuses, and an array of other differences that have led to an interest in ButcherBox— and a call with me. And every one of them is, for me, an opportunity to sell a product I know so well — I proudly feed it to my own family — and have come to love.

I have built a very robust referral list from people who not only want to eat better and change the way they feed their families but also can’t stop sharing their fondness for our mission with others. “Frank told me to call you, Michael,” “Ronald told me to call you, Michael;” it’s a constant refrain. And it’s not just because I am a pretty good sales professional; it’s because we have wonderful product supported by a lot of very health-conscious, busy, caring, and hardworking women and men who have fallen in love with ButcherBox. Or, as I prefer to call it, “Our Customers’ Company.”

I have customers that call me after a sale just to let me know how much they love the product. Sometimes, they may have been unhappy with a cut they received that was completely alien to them, but then they tell me once they tried it, they were shocked how good it was.

I get to talk to fantastic seniors who have realized that it’s time to start eating better, younger people that love to hit the gym and want to make sure they are eating the right meat, and families that want to make sure both they and their kids are eating the highest quality meats available.

In the end, putting our product in the hands of more people who have the potential to be enchanted by ButcherBox is incredible. I love picking up the phone with Karen in Texas on the other end and hearing about her three kids she wants to provide healthier food for but can’t find good cuts of meat in her town. Or, there’s Todd from Maryland who has realized that he needs to eat a better diet to improve his weight and overall health. These people and the potentially thousands more that will call are the reason I love this job.

Here at ButcherBox, we all strive to be the very best we can be, but we are also driven by a passion for our mission. For my part, that means opening up with one simple line and excitedly anticipating an opportunity to connect with a new customer…

Hi! My name is Michael from ButcherBox Sales, how can I help you today?