When will my box arrive? Where can I view my shipping information?
We ship Monday – Wednesday out of WI. If your order is placed on a Wednesday – Sunday you can expect the order to ship the following Monday in most cases. We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area. Shipping times are dependent on your zip code and transit time.
All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date, but your meat should still be frozen or cold to the touch/at a safe temperature for freezing.The meat can stay fresh on your doorstep for up to 12 hours. Orders are packed to sustain their frozen state up to the guaranteed delivery date and once delivered can sit for about 12 hours before being retrieved. After 12 hours, the order may begin to thaw as the dry ice evaporates, so we do recommend that you retrieve the order on the day it was delivered.
ESTIMATED SHIPPING TIMES
Midwest: 1 – 2 day transit: ships Monday – Wednesday for Tuesday – Thursday delivery
South: 3 day transit: ships Monday – Tuesday for Thursday – Friday delivery
North East: 2 – 3 day transit: ships Monday – Wednesday for Wednesday – Friday delivery
West: 4 day transit: ships Monday for Friday delivery
(Please email [email protected] with your zip code for exact transit time)
We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.
Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships and the tracking is also added to your account under Options/Shipments at that time.
You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.
If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.
If you have not received the email and believe your order has/should have shipped, please feel free to email [email protected] for an update on your order status.
How will my order arrive? Is it frozen?