What if my shipment arrives damaged?
If your shipment arrives damaged in any way, please email [email protected] with a description of the issue and a photo(s) of the item(s) and product label for assessment within as soon as possible. If a claim is required, we have a limited window to file.
Since we are a mail order service and aren’t able to physically access the product, we ask for photos to help us see what you are experiencing and offer an appropriate resolution where applicable. which may include replacement of the product in question, credit towards your next box, or a partial/full refund.