What if my shipment arrives damaged?
If your shipment arrives damaged in any way, please email [email protected] with a description of the issue and a photo(s) of the item(s) and product label for assessment within as soon as possible.
Your order should arrive frozen or partially frozen—below 40 °F as measured with a food thermometer. If there is any question in regards to the safety/temperature of your delivery, please discard the contents after you’ve taken the requested photos.
Since we are a mail order service and aren’t able to physically access the product, we ask for photos to help us see what you are experiencing and offer an appropriate resolution where applicable. which may include replacement of the product in question, credit towards your next box, or a partial/full refund.