What if my ButcherBox arrives late or damaged?

We ship in accordance with USDA Mail Order Safety Guidelines.

Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.

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The meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

In the event of a carrier delay which results in the order being delivered later or there is damage to the shipping box that results in your meat arriving at an unsafe temperature or you feel your order is compromised or unsafe in any way—notify us immediately by emailing [email protected].

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.