What if I’m not happy with an item I received/have an issue with my order?


First and foremost we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you.  We want you to be 100% satisfied with your ButcherBox experience.   



We strive to provide a great selection of quality product delivered to your door every month.



If you aren’t satisfied with the quality of an item received or experience any packaging issues, we’re happy to replace the damaged item in your next shipment or add a credit for the retail price of the item to your account.



Please email support@butcherbox.com with information on the item(s) that was damaged and when possible, attach a photo of the damaged item with your request. While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service.



Thanks for your continued support!