Return/Refund/Substitution Policy:

 

Standard Return/Refund Policy:

 

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email support@butcherbox.com immediately.  Once an order processes for shipping, we are unable to change the plan type or alter the order and any requests/changes made will be applied to the next invoiced order.  

 

If you are not completely satisfied with your ButcherBox for good reason, please contact support@butcherbox.com within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

 

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

 

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email support@butcherbox.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to support@butcherbox.com. If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email support@butcherbox.com to update the address.  

 

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Return/Refund Policy for Cancelled Orders :

 

Cancellation requests can be made by writing to support@butcherbox.com at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

 

Return/Refund Policy for Carrier Damaged Products:

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

In the unlikely event of damage, we ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 

Substitution Policy:

 

In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact support@butcherbox.com within seven (7) days of receipt.