My order has shipped – Can I make changes?

We are happy to make changes to your order at any time prior to your invoice date. Once the order invoices, it is sent to our processor and picked for shipping.  If your order has shipped, we aren’t able to alter the delivery and the order can not be cancelled as it is perishable.

 

 

IMPORTANT: Please note in the event the shipping address is altered once the order is in transit, in most cases at least one extra business day is added.  Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.


If your order has shipped via FedEx – please try contacting them directly to make any changes.

 

FedEx customer support can be reached here
FedEx offers a delivery manager service with many options available.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.


If your order has shipped via UPS – please try contacting them directly to make any changes.

UPS customer support can be reached here

 

UPS offers a delivery manager with many available options.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.