My order has invoiced(charged) – Can I make changes?
We’re happy to make changes to your order at any time prior to your invoice date. Once the order invoices, it is transmitted to our processor and readied for shipping. If the order has invoiced and is in the pre-shipping stage, we will do our best to pull the order, but we can’t always guarantee this is possible. If the order has been readied for shipping, a label created, and the order has either shipped or is in cold storage for shipping it can not be cancelled or altered.
Once the order has processed for shipping, we are not able to make changes, recall or refund as we are shipping perishable product with time sensitive delivery requirements that can not be restocked or resold.