My order has invoiced. Can I make changes?
We’re happy to make changes to your order at any time prior to your invoice/billing date. Once the order invoices/bills to your card, it is transmitted to our processor and readied for shipping. If the order has invoiced and is in the pre-shipping stage, we will do our best to pull the order, but we can’t always guarantee this is possible. If the order has been readied for shipping, a label created, and the order has either shipped or is in cold storage for shipping it can not be cancelled or altered.
We send a reminder several days before an order is billed to allow time to make changes or cancel prior to being processed. Once an order has billed, it is sent to our processor and readied for shipping. We can’t guarantee an order can be altered or cancelled once it has billed and been processed for shipping.
You are liable for any order that isn’t cancelled prior to the invoice/billing date. If the order has shipped/shipping label created we can not recall or refund. We are shipping perishable product with time sensitive delivery requirements that can not be restocked or resold.
If you’ve placed a new order and the delivery week does not work for you, please email [email protected] immediately for assistance, noting URGENT in the subject line.