How do I contact support? Is there a number I can call?

 

EMAIL: support@butcherbox.com

 

We’ve found that the fastest and most effective way to communicate is via email as at times information and photos need to be exchanged.  Email allows us to keep a clear written record of our support interactions to best assist you.  Support can be reached via email at any time by writing to support@butcherbox.com.

 

LIVE CHAT: butcherbox.com

 

Live chat is available 7 day a week from 10:00 am to 10:00 pm Eastern.  You can access the chat feature when an agent is online by clicking the green chat button at the bottom of any of the pages on our website at butcherbox.com.

 

chat

 

Enter your name and the email address associated with your account, enter your message, and click Start Chatting:

 

chat 2

 

Please note outside of chat availability, the chat box will change to a help button which will allow you to send a direct message to support for an email reply.

 

PHONE: 855-981-8568

 

Phones are answered 7 days a week from 10:00 am to 10:00 pm Eastern.

 

Press 1 for sales (new customers wanting to place an order or with questions before ordering)

 

Press 2 for customer support (existing customers)

 

Please send one contact request (email, call, or chat) per topic.   Multiple requests over multiple support channels can lead to confusion and decreases response time for everyone due to having to search for and solve out the duplicate requests.  

 

An agent personally replies to every request as soon as possible and in the order the request was received.  If we receive multiple requests over multiple channels, the oldest request will be answered in the order it was received and all others duplicates solved out.  Multiple requests may  move your ticket further back in the queue. 

 

We look forward to talking to you soon!