An item in my order arrived damaged. What should I do?
First and foremost we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you. We want you to be 100% satisfied with your ButcherBox experience.
We stand behind our product 100% and strive to provide a great selection of quality product delivered to your door every month. A damaged item(s) is definitely not something that should happen or a common occurrence. That said, we’ve seen instances in a small number of deliveries where an item(s) sustains damage during transit due to the shifting of the product combined with the extreme cold of the dry ice. This is an occurrence we’ve seen predominantly in orders that ship to the West Coast, which have the longest transit time. To correct this issue, we’ve begun shipping our West Coast deliveries out of CA this week (8/21/17). We’re are also currently working with designers, engineers, and industry veterans to reduce the size of our shipping boxes and the packaging therein. Transit time for West Coast orders will be reduced from 4 day ground, to 1-2 day ground in most areas. We’re very excited about this change!
Please email firstname.lastname@example.org with information on the item(s) that was damaged and when possible, attach a photo of the damaged item with your request. While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service.
Thanks for your continued support!