How will my order arrive? Does it ship frozen?
Our meat is frozen at the peak of freshness and individually vacuum-packaged. All of our boxes are filled with a specific amount of dry ice that’s carefully calculated based on your geographic location. You’ll receive a tracking number the night your box ships, and your box should arrive 1 – 3 days after. Look for your box on its due date and refrigerate as soon as possible. Your ButcherBox is guaranteed when retrieved on the deliver date.
Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items. Our liners are made with PET. PET can be recycled and reprocessed back into a clean raw material.
Your ButcherBox meat should arrive frozen. It is possible some thawing may occur in the event the delivery is delayed or damaged. You should never consume meat that is thawed to below 40 °F as measured with a food thermometer.
The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.
In the event of a carrier delay which results in the order being delivered at an unsafe temperature, or if there is damage to the shipping box that results in your meat arriving at an unsafe temperature, or you feel your order is compromised or unsafe in any way—Please notify us immediately by emailing firstname.lastname@example.org
Please provide as much information as possible, including if a certain item or items was affected or if it is the entire order, etc. When possible, attach photo of the damages with your request (especially when the shipping box is damaged). While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service.
In the event an item(s) in your order is damaged/compromised, we’re happy to replace the item(s) in your next shipment, or add a credit for the retail price of the item to your account, or issue a refund for the item(s). If the entire shipment is damaged due to a carrier delay or shipping box damage that causes the order to arrive at an unsafe temperature, we’re happy to issue a replacement of the shipment, a credit to your account for the retail price of the shipment, or a refund to your card on file as preferred.
Do not consume or taste suspect food