How will my order arrive? Is it frozen?
We ship in accordance with USDA Mail Order Safety Guidelines.
Our meat is flash frozen and individually packaged and labeled. The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner. Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice). The amount of dry ice added is carefully calculated based on your geographic location/delivery time. Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.
Our eco-coolers are made with a 100%recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.
The meat should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold—below 40 °F as measured with a food thermometer.
In the event of a carrier delay or damage to the shipping box that results in your meat arriving warm (above 40 °F as measured with a food thermometer) or you feel your order is compromised or unsafe in any way—notify us immediately by emailing [email protected].
Do not consume or taste suspect food