Does someone need to be at home to accept delivery? Is a signature required?
We ship residential ground via UPS, FedEx, or OnTrac (carrier is dependent on the delivery zip code). Due to the perishable nature of our product, we do not require a signature upon delivery.
Shipments that do not require a signature can be left in a safe place at the driver’s discretion. This could include the front porch, side door, back porch, garage area, with a neighbor, apartment leasing office, apartment main lobby, or apartment delivery/mailroom. When your order ships, tracking is sent to the email address provided titled ‘Your Next ButcherBox is on its way!’ so that you can track the progress and retrieve the package on the delivery date. The carrier will usually (not always) note where the package was left along with the time of delivery. We guarantee your ButcherBox when retrieved on the date of delivery.
If you have specific delivery instructions, please be sure to provide these in the Note for Delivery Driver section of the order form:
If you would like notes for the carrier added to an existing account, please email email@example.com with the instructions and an agent will be happy to get this set up for you.
Important information for business addresses: We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason. We don’t have information on when your business is open/closed etc. and are not able to account for this when shipping. Carriers deliver into the evenings and do require a signature when delivering to a business address. They will not leave the package if you aren’t available, which will likely cause a delay in delivery by at least one business day which can lead to the order being damaged. We guarantee your ButcherBox on the date the first delivery attempt is made (guaranteed delivery date).
In the event of a carrier delay or damage to the shipping box that results in your meat arriving at an unsafe temperature (40 °F or above as measured with a food thermometer) or you feel your order is compromised or unsafe in any way—notify us immediately by emailing firstname.lastname@example.org.
Do not consume or taste suspect food.