Does somebody need to be at home to accept delivery?
Our boxes do not require a signature upon delivery and can safely sit outside for about 12 hours before any thawing may occur. When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left in the Notes for the delivery driver section of the order form:
This space is helpful in letting the driver know you would like the box left behind a gate, at the back door, etc. While we can’t guarantee that the carrier will comply, we will definitely make sure that the note is added to the packages and address any issues with the carrier if the instructions aren’t followed.
Important information for business address: We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason. We do not have any information on when your business is open/closed etc. and are not able to account for this when shipping. Carriers delivery on evenings and weekends and we aren’t able to guarantee delivery on a certain date or time. Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval.