I’d like to cancel my subscription. How do I do this?
We want you to be 100% satisfied with your ButcherBox and we are always happy to work with you on a resolution if the cancellation is due to an issue with a delivery or item received. Please reach out to support prior to canceling by emailing [email protected] and an agent will be happy to work with you to resolve any issue or concern. We understand circumstances and needs can change, so please feel free to reach out to support at the email above with more information prior to canceling and we may be able to offer assistance that will allow you to continue with your subscription.
You can cancel your subscription via your account page by following the steps below any time prior to the order invoice/billing date via your account page by clicking Cancel under Subscriptions/Options and following the prompts on your screen.
Please allow a minute for the cancellation to take place and the screen to refresh. Once completed, the screen will update to the main page.
IMPORTANT! If you cancel your subscription on the day the order was placed or within 48 hours of placing your order or if you cancel a subscription on the same date you’ve been invoiced for the month, you will need to contact [email protected] for a refund and to cancel the shipment. An order that has invoiced will not automatically cancel out, nor will a refund automatically process.
We send notification several days before the order invoices each month to allow time for changes to be made. Once invoiced, the order is picked for delivery and a shipping label is created. At this stage, we aren’t able to alter or cancel the shipment as it is perishable and can not be restocked or resold. You are liable for any charges that incur prior to cancelling the subscription. If the subscription is canceled after your order has invoiced/billed and has processed for shipping, the cancellation will be effective for the next scheduled invoice date.