I’d like to cancel/change my subscription. How do I do this?

 

Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date.  You are liable for any charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice date.  If the order has been picked for delivery and a shipping label created, we aren’t able to alter the delivery and the order can not be cancelled or returned to sender as it is perishable and can not be restocked or resold. 

 

Cancellation Policy can be viewed here


If your order is returned to us for refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.

 

If you would like to change the date your are invoiced, you can do so by clicking Subscription Schedule located under the Options tab in your account prior to your next invoice date.

 

Subscription schedule

 

If you would like to change the frequency your box is delivered or the type of box you receive, you can do so by clicking Change Plan To located under Subscriptions prior to your next invoice date.

 

Change plan

 

Please note that we can not guarantee changes that are made after the invoice date and/or the order has been sent to the processor.