ABOUT THE BOX

We've done all the hard work for you.

  • Sourcing and taste-testing the best cuts from our trusted farmers
  • Carefully curating the finest selection of cuts for you, or making it a breeze to choose your own
  • Securely packaging and shipping your box straight to your door
  • Upon arrival meat is always frozen or cold to the touch and safe to eat. Satisfaction guaranteed!

CurateorCustomize

Opt to be surprised with a variety of cuts each week, or tailor a box to fit your needs!

Curated Box

Price

Choosing the cuts for each ButcherBox is a labor of love. We want you to discover new cuts, and explore the endless possibilities in the world of meat.

To get you started, we select a well-balanced assortment of easy-to-cook items, like chicken breasts, and more interesting cuts, like the Denver steak. In addition, you can always pick from a range of 12 add-ons to spice up your box!

CLassic Box

  • $129/month
  • 8-11 lbs of meat = 24 meals

Big Box Happy Eating

  • $238/month
  • 16-22 lbs of meat = 48 individual meals

Our team continuously collects feedback from members, samples new cuts from farmers, and finds special surprise items. Our job is to wow you with your box, so give it a try and you be the judge!

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Custom Box

Price

Every family has different nutritional needs, and we do our best to meet yours. So we want to give you the option to take control of the selection process.

With that, the much-requested CustomBox is finally here! Select up to 21 different cuts of everyday items, like ground beef, as well as premium items, like pork tenderloins – not to mention our wide variety of 12 add-ons for that extra something special.

CLassic Box

  • $149/month
  • 12-16 lbs of meat = 30 meals

Big Box Happy Eating

  • $270/month
  • 20-26 lbs of meat = 60 meals

At Butcherbox, it’s about trust. We want you to feel as though you were at the butcher yourself. So make your life easier, and choose from the cream of the crop.

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Happy Eating Happy Eating

happy
Tick Mark Tick Markeating.

Our meat should always reach your doorstep cold and securely packaged. You deserve the highest quality product, so we’ll do our best to guarantee your satisfaction every month.

first-class shipping

  • Shipping
  • Shipping
  • Shipping
  • Shipping

When it comes to shipping we don't mess around.

Our meat is frozen at the peak of freshness and individually vacuum-packaged. All of our boxes are filled with a specific amount of dry ice that's carefully calculated based on your geographic location. You'll receive a tracking number the night your box ships, and your box should arrive 1 - 3 days after. We ship Monday - Wednesday for arrival by Friday in most cases. Look for your box on its due date and refrigerate as soon as possible. Did we mention we ship for free?

Back to natureBack to nature

Eco-Friendly Packaging

All of our packaging materials are biodegradable or recyclable.

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Taste Tested

Taste.

When it comes to meat, we look for great tastes and textures, just like you. Every cut that appears in your box has been personally taste-tested by us. Because we have access to the whole animal, we introduce you to cuts that you would never find at your local grocery store, but end up loving. The incredible quality of ButcherBox meat starts with our commitment to raising animals humanely, as nature intended.We keep it simple by giving you real meat.

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Help?

 

 

Our meat is frozen at the peak of freshness and individually vacuum-packaged.  All of our boxes are filled with a specific amount of dry ice that’s carefully calculated based on your geographic location. You’ll receive a tracking number the night your box ships, and your box should arrive 1 – 3 days after. Look for your box on its due date and refrigerate as soon as possible. Your ButcherBox is guaranteed when retrieved on the deliver date. 

 

 

Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.  Our liners are made with PET.  PET can be recycled and reprocessed back into a clean raw material.

 

Shipping pics

 

 

Your ButcherBox meat should arrive frozen.  It is possible some thawing may occur in the event the delivery is delayed or damaged.  You should never consume meat that is thawed to below 40 °F as measured with a food thermometer.

 

 

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.

 

 

In the event of a carrier delay which results in the order being delivered at an unsafe temperature, or if there is damage to the shipping box that results in your meat arriving at an unsafe temperature, or you feel your order is compromised or unsafe in any way—Please notify us immediately by emailing support@butcherbox.com

 


Please provide as much information as possible, including if a certain item or items was affected or if it is the entire order, etc.   When possible, attach photo of the damages with your request (especially when the shipping box is damaged).  While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service. 

 

 

In the event an item(s) in your order is damaged/compromised, we’re happy to replace the item(s) in your next shipment, or add a credit for the retail price of the item to your account, or issue a refund for the item(s).  If the entire shipment is damaged due to a carrier delay or shipping box damage that causes the order to arrive at an unsafe temperature, we’re happy to issue a replacement of the shipment, a credit to your account for the retail price of the shipment, or a refund to your card on file as preferred.  

 

 

 

Do not consume or taste suspect food

 

 

Each ButcherBox includes meat for 22-24 individual meals at a 6oz portion size.  This is 7-11 lbs depending on the box type.  Feel free to contact support@butcherbox.com for what is shipping this month.  

 
You can view a sample of what is shipping by clicking see our boxes here by clicking VIEW LAST MONTH’S BOX.

 

We offer four curated box options as well as a customizable ButcherBox. You can choose either selection and delivery monthly or every two months at checkout.  

 

 

 

The contents of the curated boxes change each month and include a mix of premium items such as ribeye, New York Strip, and chicken breasts and convenience cuts such as roasts, sirloin steaks, thighs.

 

 

 

 

For the custom box, you choose the cuts that are shipped each month.

 

 

 

 

Here is the list of our October curated box items for new subscribers (double the quantity for XL).

 

 

 

All Beef
Ground Beef: 32oz (2x1lb)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Premium Steak Tips: 16oz
Sirloin Cap : 32oz (1×1.5lb)

 

 

 

Mixed (Beef/Chicken/Pork)
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Boneless Skinless Breasts: 48oz (3x16oz)

 

 

 

Beef and Pork
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Pork Chops: 32oz (4x8oz)
Baby Back Ribs: 32oz (1x32oz)

 

 

 

Beef and Chicken
Ground Beef: 32oz (2x1lb bricks)
Top Sirloin: 24oz (4x6oz)
NY Strip: 20oz (2x10oz)
Boneless Skinless Breasts: 48oz (3x16oz)
Drumsticks: 48oz (3x16oz)

 

 

 

Substitutions may be made in the event of unforeseen stock changes or events.  
oz/lbs are approximate as there can be a slight variation in cuts.

 

 

 

Ready to order? Click here

 

 

 

Have more questions?  Our support team can be reached by email at support@butcherbox.com any time.

 

First and foremost,  we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you!  We hope that you never experience an issue with your delivery, but if you do we are standing by to help!  

 

We ship in accordance with USDA Mail Order Safety Guidelines.

 

Our meat is flash frozen and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote, which is surrounded by our eco-friendly liner.  Dry ice is added to the outside of the tote, inside the liner (click here for information on safe handling/disposal of dry ice).  The amount of dry ice added is carefully calculated based on your geographic location/delivery time.  Orders are shipped in a cardboard shipping box which is sealed with a plastic overlay. The shipping box is printed with the ButcherBox logo and instruction to freeze or refrigerate perishable items.

 

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Your ButcherBox meat should arrive frozen, partially frozen with ice still visible, or at least refrigerator cold—below 40 °F as measured with a food thermometer.  

 

 

Per USDA guidelines, meat that is thawed in the refrigerator (below 40 °F as measured with a food thermometer) can be safely placed into the freezer for later use.  This article can be read here.

 

 

 

The temperature range in which food-borne bacteria can grow is known as the danger zone. Food safety agencies, such as the United States’ Food Safety and Inspection Service (FSIS), define the danger zone as roughly 40 to 140 °F. Do not consume or taste suspect meat or meat that is in the danger zone. For more information click here.

 

 

In the event of a carrier delay which results in the order being delivered at an unsafe temperature, or if there is damage to the shipping box that results in your meat arriving at an unsafe temperature, or you feel your order is compromised or unsafe in any way—Please notify us immediately by emailing support@butcherbox.com

 

 


Please provide as much information as possible, including if a certain item or items was affected or if it is the entire order, etc.   When possible, attach photo of the damages with your request (especially when the shipping box is damaged).  While not required, photos are very helpful and allow us to visually assess the damages and continually improve our service. 

 

 


In the event an item(s) in your order is damaged/compromised, we’re happy to replace the item(s) in your next shipment, or add a credit for the retail price of the item to your account, or issue a refund for the item(s).  If the entire shipment is damaged due to a carrier delay or shipping box damage that causes the order to arrive at an unsafe temperature, we’re happy to issue a replacement of the shipment, a credit to your account for the retail price of the shipment, or a refund to your card on file as preferred.  

 

 

 

Do not consume or taste suspect food

 

 

 

 

 

Our eco-coolers are made with a 100% recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

 

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.

Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.


 

Safe handling tips:

 

  • Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.

 

  • You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.

 

  • Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.

 

  • Do not dispose of dry ice in the trash or garbage.

 

 

 

Standard Return/Refund Policy:

 

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, email support@butcherbox.com immediately.  Once an order processes for shipping, we are unable to change the plan type or alter the order and any requests/changes made will be applied to the next invoiced order.  

 

If you are not completely satisfied with your ButcherBox for good reason, please contact support@butcherbox.com within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

 

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

 

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date,  if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

 

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email support@butcherbox.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to support@butcherbox.com. If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email support@butcherbox.com to update the address.  

 

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Return/Refund Policy for Cancelled Orders :

 

Cancellation requests can be made by writing to support@butcherbox.com at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

 

Return/Refund Policy for Carrier Damaged Products:

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

 

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

 

In the unlikely event of damage, we ask that you please email support@butcherbox.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 

Substitution Policy:

 

In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact support@butcherbox.com within seven (7) days of receipt.

 

We’re sorry to see you go! If your cancellation is due to an issue with a delivery, item received, or unsatisfactory support experience please reply with additional information and allow us the opportunity to address your concerns and make things right for you before continuing with your cancellation. We want you to be 100% satisfied with your ButcherBox and we’re always happy to work with you to ensure you’re satisfied. If you require the assistance of the Customer Service Manager or a Team Lead, please feel free to request their review or send a separate email to support@butcherbox.com with attention manager in the subject line for a reply or call request.

 

 

We understand that circumstances change. You can pause or cancel your account at any time through your account page or by emailing support@butcherbox.com.

 

You can cancel your subscription  via your account page at any time prior to your invoice date (date you are billed).

 

 

Click here to login to your account and follow the instructions below to cancel your subscription.

 

 

Scroll down towards the bottom of the page.  Under Shipping Details you will see Cancel Subscription in red.  Click Cancel Subscription to continue:

 

 

 Cancel 1

 

 

You will see CANCEL SUBSCRIPTION – click YES to continue or GO BACK if we can help prior to cancelling as noted above:

 

 

Cancel 2

 

 

Choose the reason for you cancellation from the available options and please feel free to provide additional information, comments, feedback, etc. in the more info field at the bottom.  Feedback from our customers is extremely important to us and helps us grow to offer the best experience possible.  To continue with the cancellation click YES:

 

 

Cancel 3

 

 

The screen will refresh and show your cancellation confirmation:

 

 

 Cancel 4

 

 

IMPORTANT! 

 

 

If you’ve canceled your subscription on the day the order was placed or within 24 hours of placing your order or if you’ve cancelled on the same date you’ve been invoiced for the month, please reply to this email immediately.  

 

 

Cancelling as noted above may stop the order from processing to the fulfillment center and support will need to process a refund for you.

 

 

We send an email titled ‘Your next ButcherBox is coming soon!’ several days before the order invoices each month to allow time for changes to be made prior to the order being invoiced and sent to the fulfillment center. 

 

 

Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage. If  your order has invoiced for the month, the cancellation will be effective your next scheduled invoice date.   

 

 

Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.

 

Refrigerator Thawing

 

  • Place the item you wish to thaw on a plate with a lip or bowl on the lowest shelf of the refrigerator to ensure that any drippings aren’t spilled onto shelving or food below. 

 

  • A pound of ground meat or boneless chicken breasts can require a full day to thaw in the refrigerator.

 

  • After thawing in the refrigerator, items such as ground meat, stew meat, and poultry should remain safe and good quality for an additional day or two before cooking.  Red meat cuts (such as beef, pork and steaks) should remain safe and good quality 3 to 5 days.

 

  • Food thawed in the refrigerator can be refrozen without cooking, although there may be some loss of quality.

 

 

Cold Water Thawing

 

  • If you forget to thaw your meat for dinner, this method is faster than refrigerator thawing but requires more attention.

 

  • Thawing in cold water, 40 degrees or below, is safe and faster than refrigerator thawing.

 

  • The bag should be submerged in cold tap water, changing the water every 30 minutes so it continues to thaw.

 

  • Small packages of meat, poultry or seafood (about a pound) may thaw in 1 hour or less.

 

  • A 3 to 4 pound package may take 2 to 3 hours.

 

  • For whole turkeys, estimate about 30 minutes per pound.

 

  • Once thawed food must be cooked immediately and should not be left out.

 

  • Foods thawed by the cold water method should be cooked before refreezing.

 

Microwave Thawing

 

  • Not recommended

 

You already know the health and environmental benefits of pasture raised meats, but we also believe that grass fed beef tastes better!  Because our beef comes from cattle that eat a natural diet of grass (not grain), our meat is leaner – and beefier – than it’s conventional cousin.  Cooking with grass fed requires slightly more care and attention to prevent against tough, dry, or overcooked beef.  Not to hear, we’ve got a few tips to get you cooking with confidence:

 

Grass fed cooks quicker.  Some sources report that grass fed beef cooks 30% faster than conventional.  Grass fed ground beef can cook in a matter of seconds and steaks require less time on the grill.  Watch your cuts as they cook and use a thermometer to check for doneness sooner than you would with conventional.

 

Low and Slow, High and Dry.  For roasted or sauteed beef, lower your stove flame a notch or bring the oven temp down a few degress (50 degrees F) when using recipes that use conventional beef to prevent your meat from drying out.

 

Lock it in.  When grilling or roasting, sear over high heat first to brown the outsides, locking in moisture and flavor before turning down the heat or cooking in the oven.

 

Cook from room temperature.  Always remove your meat from the refrigerator and allow it to come to room temperature before cooking.  Never microwave your cuts.  For quick thawing, run the sealed package under water for a few minutes.

 

Always pre-heat.  Make sure your cooking equipment and surface (pan, grill, or oven) is all the way hot before adding your beef.

 

Ramp up the flavor.  Use additional oils, flavorful cooking liquids, and homemade marinades to add moisture, flavor, and seal in the juices.  Giving your steak a good dry rub will help to tenderize.  Adding a light coat of olive oil before grilling is a great way to get a nice brown sear and prevent the meat from drying.

 

Don’t touch that.  For an super juicy steak, don’t poke your meat while its cooking!  Use tongs, rather than a fork or knife, to flip your steak.  Puncturing the skin allows moisture to escape.

 

Medium rare is where it’s at.  Grass fed beef can become tough and dry when over cooked.  For optimal juiciness, flavor, and tenderness, medium-rare (or medium) is your best bet.  Aim for an internal temperature of 125-130 degrees F.

 

Let it rest.  When cooking with grass fed, remove your beef from the heat source before it reaches the desired level of doneness.  While the meat is resting, the internal temperate will rise another 5-10 degrees, and the juices will re-integrate.

 

ButcherBox is a subscription service.  You may choose delivery monthly or every 2 months to suit your needs when placing your order and cancel at any time prior to your next invoice date as outlined in our Cancellation Policy.

 

Upon ordering, you will receive a welcome email with your order details, a shipping estimate, a temporary password and link to manage your account.  You can change your box type/plan, frequency of deliveries, add/remove one time and recurring addons, or change your invoice date at any time prior to your next invoice date via your account or by writing to support@butcherbox.com. Once your order is in transit, you will receive an email with the tracking number (also posted in your account under shipments).  For more information, click the links above.